Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Eldon Hicks

Eldon Hicks

San Fernando

Summary

Results-driven Manager with a strong sense of ownership and initiative. Proven ability to exceed company expectations through exceptional work ethic and commitment. Skilled in fostering productive relationships and managing team development in fast-paced, deadline-oriented environments. History of thriving in collaborative settings to achieve organizational goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Event Planner and Manager

Prestige Bowling Alley
San Fernando
06.2025 - Current
  • Coordinated vendor management for events, ensuring timely fulfillment of all requirements.
  • Created comprehensive floor plans for various outdoor events.
  • Developed detailed event plans and timelines to facilitate successful execution.
  • Scheduled pre-event meetings with clients to discuss objectives and details.
  • Handled customer service inquiries related to specific events and venues.
  • Cultivated vendor relationships to secure discounts and special offers.
  • Led on-site event execution, overseeing staff and service delivery.
  • Resolved any issues that arose during the course of an event in a timely manner.
  • Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.

Office Manager

Thomho General Contractors
San Fernando
10.2022 - 06.2025
  • Implemented office policies and procedures to improve workflow efficiency.
  • Coordinated travel arrangements, meetings, and departmental events seamlessly.
  • Established an organized filing system for documents and records management.
  • Ordered supplies to uphold necessary inventory levels consistently.
  • Addressed customer inquiries promptly, maintaining strong client relationships.
  • Tracked payments due from clients and initiated follow-ups on past due accounts.
  • Oversaw scheduling and coordination of office activities for staff productivity.
  • Boosted customer satisfaction ratings through effective resolution of client cases.

Account Manager

TSTT
Port of Spain
08.2006 - 12.2014
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Negotiated contracts with clients to maximize profitability.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue from existing accounts.
  • Collaborated with the marketing team to develop promotional materials for clients.
  • Solicited feedback from customers on their experience with products or services.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Built and maintained productive relationships with customers and internal partners.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Listening to customers' needs to identify and recommend the best products and services.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Education

Bachelor Of Science - Business Management

School of Accounting and Management
St Agustine
05.2009

MBA - Business Administration and Management

School of Accounting and Management
St Agustine
05.2009

Skills

  • Team leadership
  • Office administration
  • Customer service
  • Event coordination
  • Revenue generation
  • Account management

Certification

Executive Certificate in Management, Henley University

Timeline

Event Planner and Manager

Prestige Bowling Alley
06.2025 - Current

Office Manager

Thomho General Contractors
10.2022 - 06.2025

Account Manager

TSTT
08.2006 - 12.2014

Bachelor Of Science - Business Management

School of Accounting and Management

MBA - Business Administration and Management

School of Accounting and Management

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Eldon Hicks