Open To Work
Elizabeth Castro Sanabria
San Fernando
Work Preference
Summary
Dynamic and responsible professional committed to delivering excellent customer service. Quick learner with strong time management and problem-solving abilities, ensuring timely and effective fulfillment of tasks. Eager to contribute to team goals and uphold company standards in a fast-paced environment.
Overview
1
1
Language
11
11
years of professional experience
Work History
Auxiliar de Guarderia canina
SmartScotas
09.2022 - 09.2024
- Provided personalized customer service to pet owners, ensuring satisfaction and trust.
- Performed thorough cleaning tasks
- Engaged pets in enjoyable activities
- Performed grooming services for canines and felines, enhancing their health and appearance
Agente Call Center
Comdata Group
07.2021 - 08.2022
- Provided customer support via phone
- Executed collection strategies for overdue accounts to enhance recovery
- Managed recovery processes for portfolio to optimize account resolution
Asesor servicio al cliente
Millenium BPO S.A
06.2020 - 11.2020
- Advised clients on product features and benefits to enhance decision-making.
- Managed customer inquiries through various communication channels effectively.
- Managed phone inquiries from sales team to facilitate timely information exchange
- Collaborated with teams to improve service delivery and client satisfaction.
- Recorded and organized sales data to support reporting accuracy
Agente Call Center
Konecta Colombia
09.2018 - 12.2019
- Delivered customer support via phone to resolve inquiries and enhance satisfaction
- Enforced laws and regulations to maintain public safety and order.
- Conducted investigations to gather evidence for criminal cases.
- Patrolled assigned areas to deter crime and ensure community safety.
Propietaria
Patas y Pelusas Peluquería Canina
09.2017 - 08.2018
- Groomed pets to enhance their appearance and well-being in professional salon environment
- Assisted customers in resolving inquiries and concerns to improve overall shopping experience at retail location
- Processed customer transactions accurately and swiftly at cash register to ensure efficient service
Cajera
Almacenes Éxito "Éxito Country"
02.2018 - 03.2018
- Processed cash transactions with precision to ensure financial accuracy
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer to ensure proper cash handling procedures.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Delivered customer support across diverse environments to enhance customer satisfaction
Practicante Sena
Cerdon S.A.S
06.2016 - 12.2016
- Categorized information to improve accessibility and streamline workflows
- Systematically archived documents to enhance retrieval and organization
- Executed various farm tasks to support operational efficiency and productivity
Atención al Cliente
Cafetería el Bonsái
12.2013 - 05.2016
- Provided assistance to customers by addressing inquiries and sharing product information
- Processed customer transactions with accuracy to ensure smooth checkout experience
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Licenciatura - Administración de Empresas
UDAVINCI
Online07-2026
Tecnóloga - Producción Agropecuaria Ecológica
Sena - Cede Agro
Colombia01-2017
Técnico - Seguridad Ocupacional
Sena
Colombia01-2013
Skills
- Pet grooming techniques
- Animal handling
- Customer service
- Time management
- Team collaboration
- Problem solving
- Project management
- Farm operations
- Data analysis
- Bilingual in English - Spanish
Languages
Inglés, B1 - B2 (Improving)
Languages
Spanish
Native
Native
Timeline
Auxiliar de Guarderia canina
SmartScotas
09.2022 - 09.2024
Agente Call Center
Comdata Group
07.2021 - 08.2022
Asesor servicio al cliente
Millenium BPO S.A
06.2020 - 11.2020
Agente Call Center
Konecta Colombia
09.2018 - 12.2019
Cajera
Almacenes Éxito "Éxito Country"
02.2018 - 03.2018
Propietaria
Patas y Pelusas Peluquería Canina
09.2017 - 08.2018
Practicante Sena
Cerdon S.A.S
06.2016 - 12.2016
Atención al Cliente
Cafetería el Bonsái
12.2013 - 05.2016
Licenciatura - Administración de Empresas
UDAVINCI
Tecnóloga - Producción Agropecuaria Ecológica
Sena - Cede Agro
Técnico - Seguridad Ocupacional
Sena