Elizabeth Rampartap
Herndon,VA
Summary
As a receptionist / Clerical Assistant my main goal is to provide a positive and welcoming environment and to enhance the overall performance and smooth progress of each client's experience
Overview
2
2
years of professional experience
Work History
Receptionist
Reston Nephrology and Hypertension
2023.07 - Current
- Welcome patients and visitors with a friendly and professional demeanor.
- Ensure patients feel comfortable and respected.
- Schedule patient appointments, including regular check-ups, follow-up visits, and procedures.
- Coordinate and manage the doctor's calendar to optimize patient flow.
- Collect and verify patient information, including insurance details and contact information.
- Update patient records and medical histories as necessary.
- Answer phone calls, respond to inquiries, and handle appointment requests.
- Monitor and respond to emails or electronic messages from patients.
- Verify patients' insurance coverage and eligibility.
- Maintain and update patient records in compliance with privacy and security regulations, such as the Health Insurance Portability and Accountability Act (HIPAA).
- Ensure accurate and up-to-date documentation of patient information.
- Process prescription requests, refills, and prior authorizations as directed by healthcare professionals.
- Communicate with pharmacies and patients regarding prescription orders.
- Maintain office supplies and equipment, ensuring they are well-stocked and in good working condition.
- Address patient issues or concerns and escalate them to the appropriate healthcare professionals or management when necessary.
- Handle multiple tasks simultaneously, such as answering phone calls while managing patient check-ins and appointments.
Registrar
Reston Hospital Center
2023.04 - 2023.07
- Greet and assist patients and their families during the registration process.
- Collect and verify patient demographic and insurance information.
- Input patient data accurately into the hospital's electronic health record (EHR) system.
- Verify patients' insurance coverage and obtain pre-authorization when necessary.
- Provide patients with information about the hospital's policies and procedures.
- Maintain accurate and up-to-date records in the hospital's EHR system.
- Manage the admission and discharge process, ensuring that all required paperwork and consent forms are completed.
- Ensure patient confidentiality and compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations when handling patient information.
Clerical Assistant
North Trace Government Primary School
2021.09 - 2022.09
- Maintain and update student records, attendance records, and other school-related documentation.
- Ensure accuracy and confidentiality of records.
- Enter student data, grades, attendance, and other information into computer systems or databases.
- Greet visitors, students, and parents in a friendly and professional manner.
- Answer phones, take messages, and direct calls to the appropriate staff members.
- Organize and maintain physical and digital files, ensuring easy access to documents.
- Sort and distribute incoming mail and manage outgoing mail.
- Manage and order office supplies, textbooks, and other school materials.
- Monitor and report student attendance and tardiness.
- Handle requests for student transcripts and records, both internally and from external entities, like colleges or other schools.
- Assist in planning and organizing school events, such as open houses, parent-teacher conferences, and graduation ceremonies.
- Assist in the management of the school library, including checking books in and out, shelving, and helping students with library-related tasks.
- Work collaboratively with teachers, administrators, and other school staff to support school operations.
Education
No Degree - Medical Lab Assistant Certificate
School of Practical Accounting
San Fernando, Trinidad And Tobago01.2021
High School Diploma -
Penn Foster High School
Online08.2020
No Degree - Graphic And Web Design Diploma
School of Practical Accounting
San Fernando, Trinidad And Tobago12.2019
Skills
- Customer Service
- Administrative Assistance
- Scheduling
- Communication
- Problem-Solving
- Patient Satisfaction
- Confidentiality
- Records Management
- Inventory Management
- Billing
- Faxing and Emailing
- Call Management
Personal Information
Title: Clerical Assistant/Receptionist
References
Available upon request.
Timeline
Receptionist
Reston Nephrology and Hypertension
2023.07 - Current
Registrar
Reston Hospital Center
2023.04 - 2023.07
Clerical Assistant
North Trace Government Primary School
2021.09 - 2022.09
No Degree - Medical Lab Assistant Certificate
School of Practical Accounting
High School Diploma -
Penn Foster High School
No Degree - Graphic And Web Design Diploma
School of Practical Accounting
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