Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Clement

Indian Trail Village

Summary

With over 10 years of experience in delivering exceptional customer service and cultivating strong client relationships, I am skilled in effectively addressing customer inquiries, resolving issues with efficiency, and maintaining a high level of customer satisfaction. I excel in both fast-paced and team-oriented environments, with a proven ability to communicate clearly and empathetically. Versed in providing tailored solutions, exceeding expectations while paying attention to detail, and managing multiple priorities simultaneously.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Gizmos & Gadgets
San Fernando
02.2011 - 02.2020
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Conducted regular stocktaking activities to identify discrepancies between physical and computerised records.

Customer Service Representative

Celltronics Limited
San Fernando
08.2006 - 09.2010
  • Assisted customers with product inquiries and service-related issues.
  • Processed customer orders and managed returns efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints with empathy and professionalism.
  • Provided product knowledge to enhance customer satisfaction experiences.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Some College (No Degree) - CXC

Tranquility Government Secondary

Skills

  • Customer service
  • Complaints resolution
  • Product upselling
  • Stock management
  • Customer relationship management
  • Effective communication and interpersonal skills

References

References available upon request.

Timeline

Customer Service Representative

Gizmos & Gadgets
02.2011 - 02.2020

Customer Service Representative

Celltronics Limited
08.2006 - 09.2010

Some College (No Degree) - CXC

Tranquility Government Secondary

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Jessica Clement