Ellis De Gazon

• Improved data-driven decision making by implementing advanced analytics techniques and tools.
• Streamlined data collection processes to enhance accuracy and reduce errors, ensuring high-quality datasets for analysis.
• Automated reporting processes using visualization tools such as Tableau, increasing efficiency and enabling real-time insights for stakeholders.
• Standardized methodology for measuring KPIs across departments to provide consistent performance tracking and evaluation metrics.
• Designed custom dashboards tailored to stakeholder needs, providing at-a-glance insights into key performance metrics.
• Presented in-depth analysis of business trends and opportunities to executive leadership, shaping strategic decisions and driving company growth.

Credit & Collection

• Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
• Oversaw reporting, documentation and recordkeeping requirements for department.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
• Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
• Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
• Developed strategies to expedite payments and customer resolutions.
• Work cross-functionally with sales, management and other departments to maintain effective operations.
• Optimized credit approval and collection processes, improving operational efficiencies.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Established procedures for collection of past due amounts.

Product

• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Managed benchmarks, product demonstrations and testimonials for performance evaluation.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
• Compiled product, market and customer data to generate informed sales and profit projections.
• Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
• Defined and analyzed metrics to measure product performance.
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
• Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
• Supported marketing teams, creating, deploying and optimizing campaigns.

Business Intelligence

• Developed metrics derived from raw company data to track improvements in organizational efficiency.
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
• Evaluated business requirements, leveraging information to forecast costs relating to the organizations operations cost.
• Built and harmonized operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate errors.

• Provide business intelligence to the organization which aided in the decision-making process.
• Manage relationships with key business partners to ensure business continuity.
• Managed the product line life cycle of all products through its different stages of strategic planning, ideation, product development, implementation, evaluation, revitalizing and removal if necessary.
• Responsible for scanning Amplia's product and competitive environment to ensure offerings are competitive and make recommendations as appropriate.
• Identified market requirements for current and future products by conducting market research and competitive analysis.
• Promoted any new / amended product(s) across various teams through market requirements, product contract, positioning and after sales support.
• Assist with the development of advertising, public relations and marketing communications to meet product objectives.
• Executed specialized product offering to target customers.
• Conducted periodic product analysis, quality assurance process, and report on the performance of products against KPI's.
• Managed relationships with content providers in accordance with the terms and conditions of the agreements.
• Managed content costs to ensure they are within budget.
• Negotiated favorable terms and conditions for new / renewal agreements.
• Ensured content providers are paid timely.
• Product lead various projects.
• Researched and compiled tailored monthly analytics and reports for senior management with Tableau
• Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Developed metrics derived from raw company data to track improvements in organizational efficiency.

• Created various policies that engendered greater transparency and efficiency for different areas of the organization.
• Reviewed and evaluated business processes which resulted in system automation
• Support project teams during the analysis and planning stages of development, work on other project phases like implementation and testing.
• Prepare reports and conduct presentations, based on findings and feedback from various stakeholders.
• Ensure content providers invoices are accounted and paid for in accordance with their contractual agreements.
• Manage the content costs accrual to ensure this cost of sale is adequately accounted for.
• Perform reconciliations for content providers accounts payables.
• Developed intelligence-sharing dashboards, providing company-wide access to collected data.
• Collected data from wide-ranging sources.
• Researched and compiled tailored monthly analytics and reports for senior management with Tableau.
• Performed complex financial and budget analysis to determine budget requirements, improve internal controls and justify requested funding from five departments while managing .

• Assisted in the review, implementation and automation of the Dunning Policy.
• Developed both the Cash-Handling Policy & Dishonored Cheques Policy.
• Responsible for reviewing and collecting on accounts with Over 90-day balances.
• Reconciled and resolved customers' queries with a view to ensuring collection.
• Developed two Customer retention projects which sought to get temporarily inactive customers, to return active once again by offering payment incentives on their over due amounts.
• Compiled credit reports for Credit Manger and Financial Controller

• Monitoring project performance and possible areas of setback.
• Required participation in a number of groups activates focused on planning, risk assessment, risk mitigation, milestone setting and developing strategies towards the completion of the project objectives.
• Completed semi-annual and other project related reports.
• Participated in various stakeholder meetings with the Ministry of Housing and IDB.
• Was responsible for marketing initiatives which spanned across various communities in Trinidad.
• Developed relationships with community-based organizations and identified areas with the highest levels of inadequate housing conditions to be able to provide relief services.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Handled administrative duties, filing and errands.
• Worked with senior leadership to complete complex projects on time and under-budget.
• Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies.