Emilio Figueroa
Arima
Summary
My name is Emilio Antonio Figueroa, though I have an educational background in the field of visual communications, I am quite proficient and capable in a variety of sectors. I have always strived for perfection within every job or task at hand. From administration to field labour, and problem solving in general, I use my resources and collaborate with my peers in order to to meet expectations. I take in providing a quality service and I have a strong sense of duty towards the organization I represent. In terms of social interactions, I have a strong belief in creating friendly professional relations with coworkers and clients alike. I believe that having many allies and connections is highly beneficial to the success of any operation and the overall morale. I am always open to learning new things to add to my arsenal of skills and always willing to share and assist in anyway I can.
I present this Curriculum Vitae as a glimpse into the person that I am, in the hopes of becoming an ally of yours and perhaps to one day work towards a shared goal.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Swissport
02.2024 - Current
- Work in and around aircrafts and heavy loading equipment in the high traffic aviation sector on a daily basis ensuring the safety and compliance of my team mates.
- Coordinated with team members to optimize workflow and enhance productivity.
- Monitored inventory levels, ensuring timely replenishment of supplies and equipment.
- Trained new staff on operational procedures and safety protocols.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
- Supervised daily field operations, ensuring adherence to safety standards and protocols.
- Conduct daily internal audits as ecological data for the POS station that goes to the global database.
- Assist with the manual labour implementing my other trained skills whenever manpower is short or in general to meet customer satisfaction.
Processing Officer
Royal Bank of Canada, RBC
09.2021 - 01.2024
- Processed cheque transactions and physical cash with attention to detail and accuracy.
- Monitored workflow to ensure timely completion of processing tasks.
- Identified discrepancies in submissions and resolved issues promptly.
- Collaborated with cross-functional teams to streamline processing operations.
- Maintained organized records of processed applications for easy retrieval.
- Utilized internal software tools like "Temenos T24" (a core banking software solution that handles day-to-day transactions for financial institutions) to track application progress effectively.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
- Continuously improved knowledge of industry trends, regulations, and best practices to enhance overall performance as a Processing Officer.
- Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
- Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Administrative Assistant and Graphic Designer
In-Depth Drilling Solutions Ltd.
07.2018 - 06.2019
- Developed and maintained filing systems, enhancing organization and retrieval of critical documents.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery to stakeholders.
- Utilized office software tools to manage data entry, improving record-keeping accuracy and accessibility.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created content for websites and online publications.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Completed final touches for projects before rollout.
- Completed final touches for projects such as images sizes and font selection.
- Researched industry trends to stay current on best practices in graphic design.
- Produced original, creative content for promotional advertisements and marketing materials.
- Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
- Promoted and marketed works through social media platforms.
- Collaborated with cross-functional teams to create cohesive visual assets for product launches.
- Utilized Adobe Creative Suite to produce high-quality graphics for print and digital media.
- Managed multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
Education
Bachelor of Arts - Visual Arts
The University of The West Indies
Saint Augustine, Trinidad And Tobago07-2020
Certificate of Proficiency - Spanish Level 2B
UWI, Centre For Language Learning (CLL)
Saint Augustine, Trinidad And Tobago02-2017
High School Diploma -
UWI, Open Campus
Saint Augustine, Trinidad And Tobago07-2014
High School Diploma -
Holy Cross College
Arima, Trinidad And Tobago07-2012
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Auditing
- Safety oversight
- Incident reporting
- KPI tracking
- Employee engagement
- Adobe Design Software
- Media content creation
- Customer service
- Administration and operations
- Report writing
- Staff scheduling
- Multitasking and organization
- Phone and email etiquette
- Database administration
- Language translation (Spanish)
- Marketing
Additional Information
References
- Eugene Shairsingh
CEO
Swissport - Caribbean and Latam
+1 (868) 777-3699
- Kerry Charles
Business Development Manager
In-Depth Drilling Solutions Ltd.
+1 (868) 336-5763
- Cathi-Li Graham
Recruitment Specialist Ltd.
+1 (868) 622-9779
- David James
Supervisor
RBC
+1 (868) 376-1466
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Supervisor
Swissport
02.2024 - Current
Processing Officer
Royal Bank of Canada, RBC
09.2021 - 01.2024
Administrative Assistant and Graphic Designer
In-Depth Drilling Solutions Ltd.
07.2018 - 06.2019
Bachelor of Arts - Visual Arts
The University of The West Indies
Certificate of Proficiency - Spanish Level 2B
UWI, Centre For Language Learning (CLL)
High School Diploma -
UWI, Open Campus
High School Diploma -
Holy Cross College