Emilio Figueroa
Arima
Summary
My name is Emilio Antonio Figueroa, though I have an educational background in the field of visual communications, I am quite proficient and capable in a variety of sectors. I have always strived for perfection within every job or task at hand. From administration to field labour, and problem solving in general, I use my resources and collaborate with my peers in order to to meet expectations. I take in providing a quality service and I have a strong sense of duty towards the organization I represent. In terms of social interactions, I have a strong belief in creating friendly professional relations with coworkers and clients alike. I believe that having many allies and connections is highly beneficial to the success of any operation and the overall morale. I am always open to learning new things to add to my arsenal of skills and always willing to share and assist in anyway I can.
I present this Curriculum Vitae as a glimpse into the person that I am, in the hopes of becoming an ally of yours and perhaps to one day work towards a shared goal.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Swissport
Piarco, Trinidad And Tobago
02.2024 - Current
- Work in and around aircrafts and heavy loading equipment in the high traffic aviation sector on a daily basis ensuring the safety and compliance of my team mates.
- Coordinated with team members to optimize workflow and enhance productivity.
- Monitored inventory levels, ensuring timely replenishment of supplies and equipment.
- Trained new staff on operational procedures and safety protocols.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
- Supervised daily field operations, ensuring adherence to safety standards and protocols.
- Conduct daily internal audits as ecological data for the POS station that goes to the global database.
- Assist with the manual labour implementing my other trained skills whenever manpower is short or in general to meet customer satisfaction.
Processing Officer
Royal Bank of Canada, RBC
Port Of Spain, Trinidad And Tobago
09.2021 - 01.2024
- Processed cheque transactions and physical cash with attention to detail and accuracy.
- Monitored workflow to ensure timely completion of processing tasks.
- Identified discrepancies in submissions and resolved issues promptly.
- Collaborated with cross-functional teams to streamline processing operations.
- Maintained organized records of processed applications for easy retrieval.
- Utilized internal software tools like "Temenos T24" (a core banking software solution that handles day-to-day transactions for financial institutions) to track application progress effectively.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
- Continuously improved knowledge of industry trends, regulations, and best practices to enhance overall performance as a Processing Officer.
- Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
- Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Administrative Assistant and Graphic Designer
In-Depth Drilling Solutions Ltd.
Chaguanas, Trinidad And Tobago
07.2018 - 06.2019
- Developed and maintained filing systems, enhancing organization and retrieval of critical documents.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery to stakeholders.
- Utilized office software tools to manage data entry, improving record-keeping accuracy and accessibility.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created content for websites and online publications.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Completed final touches for projects before rollout.
- Completed final touches for projects such as images sizes and font selection.
- Researched industry trends to stay current on best practices in graphic design.
- Produced original, creative content for promotional advertisements and marketing materials.
- Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
- Promoted and marketed works through social media platforms.
- Collaborated with cross-functional teams to create cohesive visual assets for product launches.
- Utilized Adobe Creative Suite to produce high-quality graphics for print and digital media.
- Managed multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
Education
Bachelor of Arts - Visual Arts
The University of The West Indies
Saint Augustine, Trinidad And Tobago07-2020
Certificate of Proficiency - Spanish Level 2B
UWI, Centre For Language Learning (CLL)
Saint Augustine, Trinidad And Tobago02-2017
High School Diploma -
UWI, Open Campus
Saint Augustine, Trinidad And Tobago07-2014
High School Diploma -
Holy Cross College
Arima, Trinidad And Tobago07-2012
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Auditing
- Safety oversight
- Incident reporting
- KPI tracking
- Employee engagement
- Adobe Design Software
- Media content creation
- Customer service
- Administration and operations
- Report writing
- Staff scheduling
- Multitasking and organization
- Phone and email etiquette
- Database administration
- Language translation (Spanish)
- Marketing
Additional Information
References
- Eugene Shairsingh
CEO
Swissport - Caribbean and Latam
+1 (868) 777-3699
- Kerry Charles
Business Development Manager
In-Depth Drilling Solutions Ltd.
+1 (868) 336-5763
- Cathi-Li Graham
Recruitment Specialist Ltd.
+1 (868) 622-9779
- David James
Supervisor
RBC
+1 (868) 376-1466
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Supervisor
Swissport
02.2024 - Current
Processing Officer
Royal Bank of Canada, RBC
09.2021 - 01.2024
Administrative Assistant and Graphic Designer
In-Depth Drilling Solutions Ltd.
07.2018 - 06.2019
Bachelor of Arts - Visual Arts
The University of The West Indies
Certificate of Proficiency - Spanish Level 2B
UWI, Centre For Language Learning (CLL)
High School Diploma -
UWI, Open Campus
High School Diploma -
Holy Cross College