EMILY JAIKARAN-RAMOUDIT
Couva,CTT
Summary
Professional and prepared customer service specialist with strong focus on team collaboration and achieving results. Adept at handling customer inquiries, resolving issues efficiently, and ensuring positive experience. Known for reliability, adaptability, and excellent communication skills, ensuring seamless interactions in dynamic environment. Proven ability to contribute to team success and meet organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Associate
Curepe Color Shop
01.2021 - 01.2025
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Assisted in inventory management, maintaining accurate stock levels and product displays.
- Processed sales transactions efficiently using point-of-sale systems.
Customer service representative
Harkness Energy Limited
01.2019 - 04.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multiple customer accounts, ensuring accurate information and timely responses.
- Trained new team members on customer service protocols and company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
- Processed customer transactions accurately and efficiently using POS systems.
- Conducted cash register audits to ensure financial accuracy at end of shifts.
Clerical Assistant
Ministry of Works and Transport
05.2016 - 05.2018
- Organized and maintained filing systems to ensure efficient retrieval of documents.
- Processed incoming correspondence and directed to appropriate departments for timely response.
- Managed inventory of office supplies, ensuring availability while minimizing waste.
- Prepared reports and documentation for management review, enhancing decision-making processes.
- Reduced document processing time by streamlining data entry tasks using spreadsheet software.
- Managed appointments, ensuring smooth scheduling for staff members and clients alike.
- Contributed to a positive work environment through effective teamwork, communication, and problem-solving skills.
Sales Associate
Toymart
08.2013 - 02.2016
- Delivered exceptional customer service, enhancing shopping experience and fostering repeat business.
- Managed inventory levels, ensuring product availability and timely restocking.
- Trained new sales associates on product knowledge and customer interaction techniques.
- Implemented promotional displays, increasing visibility of featured products.
Education
Accounting
School of Practical Accounting
San Fernando, Trinidad And Tobago04-2012
Skills
- Experienced in sales and customer service
- Office procedures, typing at 40 wpm
- Organizational skills and data entry
- Goal oriented
- Social media
- Teamwork and collaboration
Hobbies
Reading
Sports (Cricket)
Languages
French
Limited Working
Timeline
Customer Associate
Curepe Color Shop
01.2021 - 01.2025
Customer service representative
Harkness Energy Limited
01.2019 - 04.2020
Clerical Assistant
Ministry of Works and Transport
05.2016 - 05.2018
Sales Associate
Toymart
08.2013 - 02.2016
Accounting
School of Practical Accounting