Emily Reid
Aranguez
Summary
Results-driven customer service representative with excellent communication and problem-solving skills. Enhances customer experiences and builds loyalty through service-oriented behaviors and customized solutions. Strong leader focused on streamlining operations, reducing costs, and driving organizational efficiency. Collaborative team player skilled in building relationships with diverse stakeholders. Seeking entry-level Finance or Human Resources position to contribute to team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Neal and Massy Credit Union
Port of Spain
01.2018 - Current
- Loans/Credit: Collateral/Securities Management: Organized and maintained physical files for 250 active vehicle loans, ensuring alphabetical order and secure storage
- Updated digital system to reflect collateral documents, improving accuracy and efficiency
- Sorted and processed backlog of paid off car loans, generating release letters and listings for the registrar's office
- Prepared and submitted all current vehicle loan and mortgage loan collateral documents to the registrar's office, ensuring compliance and proper documentation
- Managed daily updates of vehicle insurance renewals, reducing the risk of coverage lapses and ensuring up-to-date information
- Records Management: Successfully cleared a backlog of loan forms from February 2018 to December 2018 within a six-month period
- Digitized and filed forms on the digital system, improving accessibility and reducing physical storage needs
- Streamlined the new membership process, resulting in efficient vetting, account opening, and approval notifications for applicants
- Teller Services: Provided exceptional account services, handling deposits and loan payments accurately and efficiently
- Demonstrated flexibility by assuming the main teller role when needed, ensuring smooth operations during peak periods
- FIP (Family Indemnity Plan): Led a project to bring delinquent members up to date, resolving 75% of the delinquent accounts
- Processed claims, new enrolments, and changes in plans and beneficiaries, ensuring timely and accurate transactions
- Member Services: Processed daily share/deposit withdrawals and new membership applications promptly, providing efficient service to members
- Managed member information updates accurately, maintaining up-to-date records
- Facilitated fund transfers, loan liquidation transactions, and deduction changes, ensuring smooth financial transactions for members
- Recoveries: Managed and recovered unpaid debts
- Monitored and followed up on outstanding debts
- Negotiated payment plans and maintained accurate records for all transactions.
Librarian
Aranguez T.I.A Primary School
Aranguez
01.2013 - 01.2015
- Located requested books on shelves and in library database and fetched items for patrons
- Assisted library patrons with resolving computer problems
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction
- Answered patrons' questions via library's online chat reference service to assist with broad variety of research
- Instructed students on research techniques and use of online resources
- Gathered and utilized diverse technologies for modern and more effective education.
Trainee
COPOS Credit Union
Port of Spain
01.2012 - 12.2012
- Learned new materials, processes, and programs quickly
- Attended training courses to build understanding of processes, techniques, and industry
- Increased training efficiency by collaborating closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback
- Maintained elevated levels of efficiency during training by taking detailed notes and asking questions
- Completed documentation and reports for business records.
Education
Bachelor of Science - Psychology
University of The Southern Caribbean
01.2018
Caribbean Secondary Education Certificate -
San Juan South Secondary School
San Juan01.2012
Skills
- Communication (oral and written)
- Customer Service
- Teamwork
- Organizational Skills
- Time Management
- Prioritization
- Data Entry
- Administrative Support
- Microsoft Office Suite (Word, Excel)
- Critical Thinking
- Problem-solving
- Client Relations
References
- Hazel Frederick, Former Credit Supervisor, Neal & Massy Credit Union, (868) 787 6002
- Nicole Fisher, Executive Assistant, Neal & Massy Credit Union, (868) 271-1209
Certification
- IBF's Debt Recovery and Delinquency Management
Timeline
Customer Service Representative
Neal and Massy Credit Union
01.2018 - Current
Librarian
Aranguez T.I.A Primary School
01.2013 - 01.2015
Trainee
COPOS Credit Union
01.2012 - 12.2012
Bachelor of Science - Psychology
University of The Southern Caribbean
Caribbean Secondary Education Certificate -
San Juan South Secondary School
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