Top-performing professional with over 6 years of progressive experience in banking, customer service, and business management. Expertise in managing personal and premium accounts and building long-term relationships with customers. Experience in managing and resolving issues and accomplished in selling banking solutions to drive sales and revenue generation goals.
Overview
9
9
years of professional experience
Work History
Teller ( Six Month Contract)
First Citizens Bank
Arima
11.2024 - 04.2025
Built and maintained client relationships through quality, personalized interactions.
Maintained accurate records of all transactions for compliance purposes.
Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
General Sales Representative
American Airlines
Port of Spain
10.2022 - 10.2024
Increased sales revenue by consistently exceeding monthly targets through effective client communication and product presentation
Developed strong rapport with new and existing clients, resulting in long-term business relationships and repeat sales
Delivered exceptional customer service by addressing concerns promptly, leading to positive feedback and referrals
Provided detailed product knowledge to customers, effectively demonstrating the value proposition of each offering
Engaged with customers to build rapport and loyalty
Affluent Personal Banking Officer
Scotiabank Trinidad and Tobago Limited
01.2021 - 01.2022
Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention
Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements
Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents
Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures
Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals
Personal Banking Officer
Scotiabank Trinidad and Tobago Limited
01.2018 - 01.2021
Focussing on the consultative sales process to proactively identify and meet the financial needs of customers or prospects
Responsible for processing transactions as well as working as a member of the management staff
Consultative sales process and financial needs assessment to build a thorough customer profile and identify short and long term financial needs
Maintaining an in-depth knowledge of consumer and small business products/services and recommend appropriate solutions using value proposition, maintaining records, reports, and procedures
Utilizing marketing tools to proactively reach out to customers and set appointments for periodic financial reviews
Teller
Scotiabank Trinidad and Tobago Limited
01.2016 - 01.2018
Provided excellent customer experience and support to branch customers
Initiated contact with new and existing customers to offer value-added products and services
Exceeded Q4 KPIs by 50%
Identified customer needs as well as cross- and up-sale opportunities
70% of referred prospects converted into clients, bringing in -$800K annual revenue
Mentored and helped two interns onboard for the period of three months
Increased the branch's monthly revenue by 40% on a regular basis
Diversified the customer portfolio by bringing in 10+ high net-worth individuals
Education
B.Sc - Sociology, Communication Studies
UWI St. Augustine Campus
Accounting Units 1&2, Caribbean Studies, Communication Studies, Sociology Units 1 & 2, Management of Business Units 1 & 2
St. Francois Girls' College (C.A.P.E)
Mathematics, Chemistry, English Language, Clothing and Textiles, French, Principles of Accounts, English Literature, History
St. Francois Girls’ College (CXC)
Skills
Problem solving
Organisation and time management
Leadership and team management
Conflict resolution
Customer relationship management
Cross-selling
Team collaboration
Strong communication
Additional Information
Canadian Securities Institute Mutual Funds Accreditation.
References
Nathifa Carr, Senior Corporate Communications Officer, Ministry of Sport and Community Development, 868-462-3839, nathifacarr@yahoo.com
Dr. Nelicia Cooke, Paediatrician, Mt. Hope Women's Hospital, 869-798-5561, neliciacooke@ymail.com
Timeline
Teller ( Six Month Contract)
First Citizens Bank
11.2024 - 04.2025
General Sales Representative
American Airlines
10.2022 - 10.2024
Affluent Personal Banking Officer
Scotiabank Trinidad and Tobago Limited
01.2021 - 01.2022
Personal Banking Officer
Scotiabank Trinidad and Tobago Limited
01.2018 - 01.2021
Teller
Scotiabank Trinidad and Tobago Limited
01.2016 - 01.2018
B.Sc - Sociology, Communication Studies
UWI St. Augustine Campus
Accounting Units 1&2, Caribbean Studies, Communication Studies, Sociology Units 1 & 2, Management of Business Units 1 & 2
St. Francois Girls' College (C.A.P.E)
Mathematics, Chemistry, English Language, Clothing and Textiles, French, Principles of Accounts, English Literature, History
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited