ESSBA CROSS
15 Circular Road South, Dinsley
Summary
Top-performing professional with over 6 years of progressive experience in banking, customer service, and business management. Expertise in managing personal and premium accounts and building long-term relationships with customers. Experience in managing and resolving issues and accomplished in selling banking solutions to drive sales and revenue generation goals.
Overview
8
8
years of professional experience
Work History
General Sales Representative
American Airlines
10.2022 - Current
- Increased sales revenue by consistently exceeding monthly targets through effective client communication and product presentation.
- Developed strong rapport with new and existing clients, resulting in long-term business relationships and repeat sales.
- Delivered exceptional customer service by addressing concerns promptly, leading to positive feedback and referrals.
- Provided detailed product knowledge to customers, effectively demonstrating the value proposition of each offering.
- Engaged with customers to build rapport and loyalty.
Affluent Personal Banking Officer
Scotiabank Trinidad and Tobago Limited
01.2021 - 01.2022
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention
- Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements
- Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents
- Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals
- Mutual Funds Accredited.
Personal Banking Officer
Scotiabank Trinidad and Tobago Limited
01.2018 - 01.2021
- Focussing on the consultative sales process to proactively identify and meet the financial needs of customers or prospects
- Responsible for processing transactions as well as working as a member of the management staff
- Consultative sales process and financial needs assessment to build a thorough customer profile and identify short and long term financial needs
- Maintaining an in-depth knowledge of consumer and small business products/services and recommend appropriate solutions using value proposition, maintaining records, reports, and procedures
- Utilizing marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
Teller
Scotiabank Trinidad and Tobago Limited
01.2016 - 01.2018
- Provided excellent customer experience and support to branch customers
- Initiated contact with new and existing customers to offer value-added products and services
- Exceeded Q4 KPIs by 50%
- Identified customer needs as well as cross- and up-sale opportunities
- 70% of referred prospects converted into clients, bringing in ~$800K annual revenue
- Mentored and helped two interns onboard for the period of three months
- Increased the branch's monthly revenue by 40% on a regular basis
- Diversified the customer portfolio by bringing in 10+ high net-worth individuals.
Education
B.Sc Sociology
UWI St. Augustine Campus
St. Francois Girls' College
Caribbean Examination Council (CXC)
Skills
- Problem solving
- Organisation and time management
- Leadership and team management
- Conflict resolution
- Customer relationship management
- Cross-selling
- Team collaboration
- Strong communication
References
- Nathifa Carr, Senior Corporate Communications Officer, Ministry of Sport and Community Development, 868-462-3839, nathifacarr@yahoo.com
- Dr. Nelicia Cooke, Paediatrician, Mt. Hope Women's Hospital, 869-798-5561, neliciacooke@ymail.com
Additional Information
Canadian Securities Institute Mutual Funds Accreditation.
Timeline
General Sales Representative
American Airlines
10.2022 - Current
Affluent Personal Banking Officer
Scotiabank Trinidad and Tobago Limited
01.2021 - 01.2022
Personal Banking Officer
Scotiabank Trinidad and Tobago Limited
01.2018 - 01.2021
Teller
Scotiabank Trinidad and Tobago Limited
01.2016 - 01.2018
B.Sc Sociology
UWI St. Augustine Campus
St. Francois Girls' College
Caribbean Examination Council (CXC)
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