ESTHER CANDICE FREDERICK
Assistant Manager
La Brea
Summary
Dynamic leader with a proven track record at Starbucks, enhancing store performance through inventory management and exceptional customer service. Spearheaded initiatives that fostered an inclusive culture, driving team excellence and sales growth. Expert in problem-solving and team building, adept at transforming challenges into opportunities for business development. Delivered top tier customer service and training.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Starbucks
06.2016 - Current
- Ensured inventory accuracy to have the right products and quantity to grow sales and minimize waste. Ensured systems and processes were in place to consistently guide improvement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Understood store-specific barriers to growth and ensured partners were focused on top priorities to deliver top tier customer service.
- Developed partners by working shoulder to shoulder to build their capabilities. Cultivated an inclusive learning environment to equip and empower partners with the knowledge and skills needed.
- Created an inclusive culture of excellence for teams to thrive, have a collective commitment and can be inspired to deliver an amazing experience.
Store Supervisor
ROYAL CASTLE LTD
04.2015 - 02.2016
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
ACCOUNTANT/ SUPERVISOR/CASHIER
R.THACKOORDASS SERVICE STATION
01.2011 - 07.2014
- Improved cash flow management by developing effective accounts receivable tracking systems.
- Reduced financial discrepancies through thorough reconciliation of balance sheet accounts on a monthly basis.
- Designed comprehensive training programs for new hires, enhancing their understanding of company-specific accounting procedures and policies quickly.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
HIGHER DIPLOMA: LEVEL 5 - Business Management
SCHOOL OF BUSINESS AND COMPUTER SCIENCE
San Fernando, Trinidad And TobagoHigh School Diploma -
VESSIGNY GOVERNMENT SECONDARY
VESSIGNY VILLAGE06-2008
Skills
- Problem-Solving and decision making
- Business development and planning
- Performance Evaluations and staff development
- Inventory Management
- Customer Service and Engagement
- Team Building and Leadership
- Payroll Administration and Timekeeping
Hobbies
I am a christian woman who enjoys assisting with Sunday school, hiking, writing, dancing and drawing. I also enjoy meeting new people and assisting persons to reach their potentials.
Timeline
Assistant Store Manager
Starbucks
06.2016 - Current
Store Supervisor
ROYAL CASTLE LTD
04.2015 - 02.2016
ACCOUNTANT/ SUPERVISOR/CASHIER
R.THACKOORDASS SERVICE STATION
01.2011 - 07.2014
HIGHER DIPLOMA: LEVEL 5 - Business Management
SCHOOL OF BUSINESS AND COMPUTER SCIENCE
High School Diploma -
VESSIGNY GOVERNMENT SECONDARY
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