Annessia GONZALEZ
IT Applications Analyst
Port Of Spain,POS
Summary
Hardworking professional offering more than four (4) years of senior professional experience working on IT and Operational projects. Successful at building and maintaining open communication between team members, vendors and executives. Quality-driven and proactive with advanced understanding of project methodologies, systems applications and integrations.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
Work History
I.T. Applications Analyst
Caribbean Airlines ltd
Iere House, TUP
04.2019 - Current
- Successfully integrated and implemented four (4) cloud based applications to improve internally processes.
- Analysed and assessed requirements from stakeholder departments for business process and goals.
- Utilized department needs criteria to assess possible products to meet system or process gaps.
- Supported implementation of new systems and process by providing additional assistance for training and testing.
- Ensured SLAs and operational KPIs met by vendors.
- Collaborated with team of developers, architects and analysts in delivering technical requirements and testing for implemented functionalities.
- Developed and managed project plans while providing status updates to management.
- Created and executed test plans, cases and scripts while identifying issues and providing resolutions with developers.
Project Officer (Seconded)
Caribbean Airlines Ltd
Iere House, Piarco
01.2021 - 06.2021
- Successfully completed two (2) projects through its project life cycle.
- Worked with sponsors to identify scope and map needs requirements for project.
- Collate and compile data and information to identify emerging issues and track and report on project progress.
- Employed communication tools including teams and sharepoint to effectively share project documents and information to all Stakeholders.
- Supported meetings and project updates by collecting, arranging and distributing supporting materials.
- Maintained close connection with project personnel to quickly identify and resolve problems.
Seconded to I.T. for PSS Vendor Oversight
Caribbean Airlines Ltd
Iere House, Piarco
03.2017 - 03.2019
- Responsible for managing the relationship between the vendor Amadeus Passenger Service System and its relationship within Caribbean Airlines.
- Ensured SLAs and operational KPIs met by Amadeus.
- Prepared Caribbean Airlines requirements for negotiation with Amadeus on Commercials surrounding system developments.
- Ensured contractual obligations are met by Amadeus concerning system developments.
- Monthly reconciliation of Amadeus payment invoices against system contracts.
- Provided support to internal stakeholder departments for the implementation of new products involving Amadeus integration.
- Preparation of PSS budget projections based on trend analytics.
Training Officer
Caribbean Airlines Ltd.
03.2015 - 02.2017
- Lead for the unit on the implementation of Customer Management.
- Help desk support member for the Caribbean Airlines network.
- Assisted in ensuring all stations in compliance with Company and International regulations.
- Acted as training subject matter expert for Customer Management and provided extensive technical support to different departments.
- Identified training needs and planned classes accordingly.
- Developed and implemented effective lesson plans to cover necessary material.
Education
Bachelor of Science - Human Resource Management
University of Greenwich
Distance Learning SBCS 06.2014 - 07.2015
Bachelor of Arts - Business Management
University of Sunderland
Distance Learning SBCS 04.2007 - 01.2010
A Levels
Bishop Anstey High School
Port Of Spain, POS 01.1996 - 01.1998
O Levels
Woodbrook Govt Secondary
Port Of Spain, POS 01.1991 - 06.1996
Skills
Industry software applications
Microsoft applications skills
Understanding of project methodology
Business Process Mapping
Communication skills
Certification
Project Management Professional (PMP), PMI - 2021
Timeline
Project Officer (Seconded)
Caribbean Airlines Ltd
01.2021 - 06.2021
I.T. Applications Analyst
Caribbean Airlines ltd
04.2019 - Current
Seconded to I.T. for PSS Vendor Oversight
Caribbean Airlines Ltd
03.2017 - 03.2019
Training Officer
Caribbean Airlines Ltd.
03.2015 - 02.2017
Bachelor of Science - Human Resource Management
University of Greenwich
06.2014 - 07.2015
Bachelor of Arts - Business Management
University of Sunderland
04.2007 - 01.2010
A Levels
Bishop Anstey High School
01.1996 - 01.1998
O Levels
Woodbrook Govt Secondary
01.1991 - 06.1996