Fabian Green
Tunapuna
Summary
Versatile Senior Manager with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in vehicle security products such as Asset tracking systems, alarms, immobilizers and mechanical locking mechanisms. Ready to tackle new challenges with an exciting organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Managing Director
MVP Security Solutions Ltd
Port of Spain
06.2019 - 09.2022
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Prepared annual budgets with controls to prevent overages.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Monitored and coordinated workflows to optimize resources.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Security Division Manager
Oscar Francois Ltd
Port of Spain
06.2009 - 05.2019
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified issues, analyzed information and provided solutions to problems.
- Monitored company inventory to keep stock levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Supervised daily planning, coordination and administration for division operations.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed overstocking, restocking and inventory control procedures.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Customer Service Manager
Oscar Francois Ltd
Port of Spain
08.2006 - 06.2009
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed service procedures, policies and standards.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Took ownership of customer issues and followed problems through to resolution.
- Monitored customer service operations to assess agent performance and provide feedback.
- Generated customer satisfaction surveys to analyze results into action plans.
Education
MBA - Business Administration And Management
School of Accounting And Management (SAM Trinidad)
St.Augustine09.2016
Diploma - Business Management
Institute of Training And Development
Port Of Spain, Trinidad And Tobago06.2012
School Leaving Certificate - CXC -
EL Dorado Secondary School
El Dorado06.1996
Skills
- Program Optimization
- Human Resources Oversight
- Performance Monitoring and Evaluation
- Management Training
- Department Oversight
- Business Leadership
- Problem Anticipation and Resolution
- Sales Tracking
- Administrative Management
- Focus and Follow-Through
- Strategic Vision
- Process and Procedure Refinement
- Profit Growth Strategies
- POS Inventory System Operation
- Key Performance Indicators (KPIs)
- Business Growth Initiatives
- Market and Competitor Research
- Logistics
Accomplishments
· Collaborated with team of 10 senior managers during the implementation and development of Epicor Software.
· Directed recruitment of staff members for the Customer Service Department.
· Championed the implementation of a logistical delivery system in Microsoft Dynamics which improved our delivery times significantly.
· Managed both Customer Service Department and the Security Division portfolios simultaneously for one year.
· Conducted\Facilitated a training course on "How to Open Doors Successfully Through Cold Calling" to Senior Management at Oscar Francois Ltd.
· Successfully negotiated sole regional brand distributorship for the company.
· Surpassed sales target outlined by the Board for five (5) consecutive years.
· Recognize employee accomplishments and success, and cultivated a strong sense of fulfilment for those working toward achieving the goals of the department.
Certification
- Certificate in Supervisory Management: Grade Awarded - *Distinction*
- Completed a 12 week Leadership Management Course with Leadership Management International, NC on Effective Personal Productivity.
- Completed professional course on conducting Performance Appraisals.
- Completed a Dale Carnegie Training Course on "How to Cold Call and Build New Customers"
- Participated in a 1 day course in "Excel Work Productivity Tips, Tricks and Techniques"
- Completed an Introductory Course on “Helping SMEs Generate Export Business”.
- Completed a 12-month Harvard Manage Mentor Programme presented by Harvard Business School.
Timeline
Managing Director
MVP Security Solutions Ltd
06.2019 - 09.2022
Security Division Manager
Oscar Francois Ltd
06.2009 - 05.2019
Customer Service Manager
Oscar Francois Ltd
08.2006 - 06.2009
MBA - Business Administration And Management
School of Accounting And Management (SAM Trinidad)
Diploma - Business Management
Institute of Training And Development
School Leaving Certificate - CXC -
EL Dorado Secondary School
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