FADIL RAYMOND
Tacarigua
Summary
Dynamic professional with a proven track record at American Airlines, excelling in customer service and upselling strategies. Leveraging strong data analysis and effective communication skills, I consistently enhance client experiences and drive sales. Passionate about delivering exceptional results and improving processes, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Reservation Sales Agent
American Airlines
Port of Spain, Trinidad and Tobago
04.2023 - Current
- Assisted customers with flight reservations and itinerary changes.
- Provided expert advice on fare options and travel policies.
- Utilized reservation systems to manage bookings efficiently.
Real Estate Agent
Dream Homes Reality
Cunupia, Trinidad and Tobago
06.2022 - 10.2025
- Assisted clients in buying and selling residential properties.
- Conducted property showings and open houses for potential buyers.
- Prepared market analysis to determine property values and trends.
QA Analyst/ Team Lead/ Collections Agent
IQOR
San Juan, Trinidad and Tobago
01.2021 - 09.2023
- Participated in team meetings to discuss project updates and challenges.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Conducted internal audits to measure adherence to established QA standards.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
Education
Bachelor of Science - Psychology
University of Southern Caribbean
St Joseph, Trinidad And Tobago03.2028
High School Diploma -
San Juan South Secondary
San Juan, Trinidad And Tobago05.2018
Skills
Customer service
Telephone etiquette
Data analysis
Negotiation techniques
Project management
Effective communication
Research methodologies
Problem resolution
Upselling strategies
Accomplishments
Writer (Poems).
Awarded outstanding debater
NPO
- (2019)ST. Ann’s East Youth League (Secretary and chairman)
- (2026)Ground Up Organization ( controller )
Timeline
Reservation Sales Agent
American Airlines
04.2023 - Current
Real Estate Agent
Dream Homes Reality
06.2022 - 10.2025
QA Analyst/ Team Lead/ Collections Agent
IQOR
01.2021 - 09.2023
Bachelor of Science - Psychology
University of Southern Caribbean
High School Diploma -
San Juan South Secondary