Faieema Hutchinson

• Conduct in-depth analysis of client business processes and requirements to perform gap analysis, developing clear as-is and to-be scenarios for HRIS implementation.
• Serve as the primary functional point of contact for HRPlus application features, ensuring effective alignment between system capabilities and client needs.
• Design, document, and own detailed functional specifications , bridging the gap between business stakeholders and technical teams for successful delivery of architecture, solution design, and testing strategies.
• Lead full-cycle implementation and configuration of the HRPlus HRIS platform, tailoring system functionality to client specifications and regulatory requirements.
• Collaborate with Project Managers and Application Development Managers to plan and execute client workshops, solution presentations , and obtain key stakeholder approvals.
• Deliver training sessions and onboarding for client teams in the use and administration of HRPlus modules.
• Provide expert consultancy services to small and medium enterprises (SMEs) in optimizing HR processes and system utilization.
• Leverage data analytics to identify trends, optimize configurations, and support business decisions for clients.
• Mentor and train new staff , providing guidance on project management, system configuration, and client interaction to ensure high-quality implementation and team development.

Client Implementations Include:

• Marriott Bahamas
• Trading International Group (Multi-company)
• Southern Sales and Services Limited
• National Insurance Scheme (NIS) – Grenada
• PricewaterhouseCoopers Limited HRPlus Software Limited

Functional Consultant
Date Started – Present
Location: [Insert Location]

• Conduct in-depth analysis of client business processes and requirements to perform gap analysis, developing clear as-is and to-be scenarios for HRIS implementation.
• Serve as the primary functional point of contact for HRPlus application features, ensuring effective alignment between system capabilities and client needs.
• Design, document, and own detailed functional specifications , bridging the gap between business stakeholders and technical teams for successful delivery of architecture, solution design, and testing strategies.
• Lead full-cycle implementation and configuration of the HRPlus HRIS platform, tailoring system functionality to client specifications and regulatory requirements.
• Collaborate with Project Managers and Application Development Managers to plan and execute client workshops, solution presentations , and obtain key stakeholder approvals.
• Deliver training sessions and onboarding for client teams in the use and administration of HRPlus modules.
• Provide expert consultancy services to small and medium enterprises (SMEs) in optimizing HR processes and system utilization.
• Leverage data analytics to identify trends, optimize configurations, and support business decisions for clients.
• Mentor and train new staff , providing guidance on project management, system configuration, and client interaction to ensure high-quality implementation and team development.

Client Implementations Include:

• Marriott Bahamas
• Trading International Group (Multi-company)
• Southern Sales and Services Limited
• National Insurance Scheme (NIS) – Grenada
• PricewaterhouseCoopers Limited (Multi-company)
• St. Vincent Co-Operative
• Trinidad and Tobago Revenue Authority
• BeHarry Group
• ACADO Limited (Guyana)
• Trinidad and Tobago Revenue Authority
• BeHarry Group
• ACADO Limited (Guyana)
• National Rums of Jamaica
• University of the Commonwealth Caribbean

• Procuring of contractor information.
• Preparation on tendering documents (e.g. Estimates, Evaluation Reports, etc.)
• Preparation of memos.
• Data record management.
• Providing full-time assistance to registered contractors.
• Sending and responding to electronic correspondence.
• Recording of internal and external correspondence.
• Liaising with Engineering department and relevant supervisors in enquiring the relevant reports and managing projects.
• Assisting in the preparation of any and all Tender project meetings both physically and electronically.

• Payroll, Accounts Payables, Filing, Data Entry, Purchasing.
• Matched invoices with purchase orders and packing lists to confirm accurate shipments and billing functions.
• Processed payroll and payroll taxes in TTPay and Excel.
• Entered timesheets to ensure accurate and timely payroll processing.
• Liaised with internal departments to enforce accounting best practices and timely correction of errors.
• Maintained process documentation for financial department operations.
• Prepared weekly payroll for team of salaried and hourly employees.
• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
• Handled sensitive and confidential employee information with complete discretion.
• Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
• Created the necessary Human Resource documentation for current and future employees.
• Updated web pages and social media profiles to reflect proactive strategies and engage customers.
• Developed purchase orders for the company to distribute to clients and for personal records.

• Daily Sales, Creation and Renewal of Contracts, Filing, Data Analysis (Monthly), Assisting in End-of-Month Sales reports, Marketing both traditional and digital, Engaging customers both residential and commercial.
• Responded to inbound inquiries from customers, vendors and partners with courteous attitude.
• Prepared presentations and communications materials for senior leadership team.
• Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential client records.
• Worked closely with sales manager to grow customer base through social media postings.
• Collaborated with management on marketing strategies to increase sales and gross profit.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Delivered service and support to each customer, paving way for future business opportunities.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

• Helped generate and compile new leads for potential client growth.
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Handled management of communication to executives by taking and making telephone calls, receiving and printing mail and composing and typing correspondence.
• Tracked and submitted employee timesheets to accounting department for payroll processing.
• Monitored attendance records by taking note of staff vacation time, sick days and personal days.
• Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
• Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.