Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Sooklal

Chaguanas

Summary

Driven to excel, I leveraged my problem-solving abilities and product knowledge at Central Imaging Centre to enhance customer loyalty and resolve disputes, significantly improving client satisfaction. My expertise in customer service and data entry, coupled with a proven track record in sales at H.Sookdeo Coals, showcases my ability to boost revenue and expand customer bases effectively.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Central Imaging Centre
Montrose, Trinidad And Tobago
04.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Representative

H.Sookdeo Coals
Couva, Trinidad And Tobago
02.2022 - 12.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Sciences

Couva East Secondary
Couva, Trinidad And Tobago
07.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Product Knowledge

Timeline

Customer Service Representative

Central Imaging Centre
04.2023 - 06.2024

Sales Representative

H.Sookdeo Coals
02.2022 - 12.2022

Sciences

Couva East Secondary
Faith Sooklal