Faith Hamilton

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

o Assist customers with their online and mobile banking set up.

o Address queries that may arise on their accounts alongside further banking operations.

o Engage in the selling of loans, credit cards and new accounts.

o Entered customer and account data from source documents.

o Compiled and sorted information and verified its accuracy to prepare source data for computer entry.

o Reviewed data for deficiencies or errors, correcting any incompatibilities and checked output.

o Prepared and maintained accounting documents and records.

o Reconciled accounts payable and receivable using the Peachtree software.

o Provided assistance and support to company personnel.

Operated the Payroll software as a means of calculating employee payment