FAYOLA RIVAS
[CHAUGUANAS ] #12 Cemetery Street Ext. Charleville
Summary
Dynamic and results-oriented professional with proven expertise in customer service and problem-solving. Excelled at customer service by enhancing guest experiences and increasing sales through exceptional service and upselling techniques. Demonstrated strong teamwork, communication, and organizational skills. Skilled at using technology for efficiency, adept at maintaining composure under pressure, significantly contributing to team success and customer satisfaction.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating clients needs to facilitate satisfactory results. i would be elated to apply the skills i have learnt and apply them to your company as an asset to help me complete the given task.
Overview
2
2
years of professional experience
Work History
Waitress
Pizza Hut
02.2020 - 07.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Sales Clerk
Payless Supermarket
03.2019 - 08.2020
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Opened and closed store by balancing cash registers and receipts.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
Education
High School Diploma -
TABLELAND SCONDARY SCHOOL
Princes Town, Trinidad And Tobago06-2017
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Verbal communication
Swimming & Art
I learned to swim as a form of exercise which i personally enjoy and its a wonderful way to relax and spend time with nature.
Art is one of the many things i do in my spare time to keep my creative muscles strong and as way of expressing my feelings and thoughts and i just love drawing my pets they are a great source of motivation for most of my work.
Languages
English
Native language
Spanish
Elementary
A2
Timeline
Waitress
Pizza Hut
02.2020 - 07.2021
Sales Clerk
Payless Supermarket
03.2019 - 08.2020
High School Diploma -
TABLELAND SCONDARY SCHOOL
Similar Profiles
Eric EllardEric Ellard
District Manager at MUY Pizza Houston (Pizza Hut)District Manager at MUY Pizza Houston (Pizza Hut)
Kaleb WisebakerKaleb Wisebaker
District Manager at ADT Pizza/ Pizza HutDistrict Manager at ADT Pizza/ Pizza Hut
Lindsay FraserLindsay Fraser
Delivery Driver at Pizza Hut (Ayvaz Pizza)Delivery Driver at Pizza Hut (Ayvaz Pizza)