KYLE WANKIN
Diego Martin
Summary
Dependable professional with a track record of success in the field of ICT, attention to detail, and a proactive mindset. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ICT Technical and Networking Officer
MINISTRY OF WORKS AND TRANSPORT
Port Of Spain
04.2017 - 02.2024
- Provide ICT Technical and Networking service and support for 2,000 users and 10,000 devices for MOWT, Licensing Division, Drainage Division, Maritime Division, and National Traffic Management Branch.
- Upgrade operating systems, software applications, and hardware components to ensure systems are current and secure.
- Set up and optimize network configurations, including routers, switches, and firewalls, to improve performance and security.
- Establish backup protocols and disaster recovery plans to safeguard data integrity and availability.
- Implement and manage security measures, such as antivirus solutions, firewalls, and access controls, which protect systems from threats.
- Conduct security assessments and audits of the network infrastructure, identify vulnerabilities, and implement necessary security measures.
- Manage monitoring tools to track system performance and identify potential issues before they affect users.
- Create and update technical documentation and user manuals for systems and processes to assist current and future technicians.
- Implement virtualization solutions (e.g., VMware, Hyper-V) to optimize resource usage and improve scalability.
- Upgrade existing network systems to enhance speed, capacity, or security. This may include replacing outdated hardware or software.
- Diagnose network issues and implement solutions to resolve connectivity problems or hardware failures.
- Administration and configuration of Mitel VOIP Server.
- Assist with the integration of cloud services into the existing network infrastructure, ensuring seamless connectivity and performance.
- Site survey, deployment, management, and security of the wireless LAN infrastructure.
ICT Network/Computer Systems Technician
JUDICIARY OF TRINIDAD AND TOBAGO
01.2013 - 01.2016
- ICT Network/Computer Systems Technician - 5 Branches, 1000 users
- Manage and maintain helpdesk software solutions to streamline support processes. e.g. ITIL, Microsoft SharePoint.
- Provide an optimal working environment for help desk employees, while enabling quick and effective resolution.
- Ensure help desk technicians abide by ticketing expectations and track the resolution of problems.
- Develop a knowledge base of easily accessible resources for help desk employees to use when assisting end users.
- Support the delivery of quality technical support for end users or clients.
- Support communication between escalation teams and end users.
- Train employees to adhere to customer service principles and best practices.
- Implement and manage security measures, such as antivirus solutions, firewalls, and access controls, which protect systems from threats.
- Conduct security assessments and audits of the network infrastructure, identify vulnerabilities, and implement necessary security measures.
- Manage monitoring tools to track system performance and identify potential issues before they affect users.
- Create and update technical documentation and user manuals for systems and processes to assist current and future technicians.
- Maintain the FTR Court Recording and Basic Operation of the JEMS GUI Database Program for Court.
- Upgrade existing network systems to enhance speed, capacity, and security. This included replacing outdated hardware or software.
- Diagnose network issues and implement solutions to resolve connectivity problems or hardware failures.
IT\Network Technical Supervisor
TRINIDAD AND TOBAGO POLICE SERVICE
01.2007 - 01.2012
- ICT Network Technical Officer / Supervisor
- Lead the planning and design of network infrastructure projects, ensuring alignment with organizational needs.
- Oversee the installation and configuration of network devices (routers, switches, firewalls), and related infrastructure components.
- Manage network implementation projects from inception to completion, including timelines, resources, and budgets.
- Coordinate with vendors and stakeholders to ensure successful deployment and integration of new systems.
- Ensure ongoing maintenance and support for existing network infrastructure to optimize performance and reliability.
- Carry out regular assessments of network infrastructure to identify areas for improvement and upgrade.
- Upgrade operating systems, software applications, and hardware components to ensure systems are current and secure.
- Set up and optimize network configurations, including routers, switches, and firewalls, to improve performance and security.
- Establish backup protocols and disaster recovery plans to safeguard data integrity and availability.
IT Technician / Systems Administrator
LAUGHLIN AND DE GANNES LTD
01.2005 - 01.2006
- IT Technician / Junior Systems Administrator
- Upgrade operating systems, software applications, and hardware components to ensure systems are current and secure.
- Set up and optimize network configurations, including routers, switches, and firewalls, to improve performance and security.
- Establish backup protocols and disaster recovery plans to safeguard data integrity and availability.
- Implement and manage security measures, such as antivirus solutions, firewalls, and access controls, which protect systems from threats.
Education
BSC Networking - Computer Information Systems, ICT Network Engineering -
COSTAATT
12-2025
CCNA 200-301 -
CISCO NETWORK ACADEMY / University of West Indies Open Campus
08-2024
Microsoft Active Directory 2008/2013-InfoTech Training -
MCTIP: Server Administrator and Active Directory Windows Server 2008-2013
01.2013
Microsoft Cerified Systems Engineer 2003 -
Bordercom International
01.2010
CompTIA A+ Certification and Network+ Certification -
Bordercom International
01.2004
Certified Fiber Optics Installer (FOI) -
SBCS
Skills
Support Implementation of New Emerging ICT Technologies (IoT)
Network Configuration & Management (Cisco, Juniper)
Troubleshooting & Problem Resolution
Systems Integration and Migration Support
Strategic Planning
Security Protocols & Firewalls (VPN, IDS/IPS)
Network Monitoring Tools (Wireshark, SolarWinds, Nmap, Terraform)
Virtualization Technologies (VMware, Hyper-V, Nutanix)
Disaster Recovery Planning and Restoration Support
Cloud Computing (Azure)
Programming Language interpretation and
Active Directory & User Management (Windows Server 2003-2019)
Linux Server Management (Centos, Ubuntu, DNS, DHCP, LDAP, File Services)
Excellent Communication & Team Collaboration
Technicalsummary
Windows 7, 10, 11, Windows Server 2003/2008/2012/2016/2019, Microsoft Office 2013/2016, Microsoft Exchange 2010/2013, Cisco Routers/Layer 2 and 3 Stackable Switches, Dell/HP/IBM AS400 Servers, Fiber Optic Cable/Cat5e/Cat6, Wireless/Mobile-Fortinet Access Points/Cisco Access Points, Telecommunication Enterprise Business-MITEL VOIP and Cisco VOIP Services, APC UPS Backup Support Servers, HP/IBM Terminal Client Software, Solar Winds LAN/WAN Data Topology Management Software, Linux Server (Ubuntu, Centos OS) Administration, Android IOS, Mac OS, Citrix Terminal Services, Windows Terminal Server 2016, HP Network Printers, Plotters and Scanners, Fluke Network Testing Equipment
References
- Ms. Melissa Dick, Family Court Manager/Judiciary of Trinidad and Tobago, 1-868-354-5214
- Mr. Jaevon C. George, Managing Director, Pyramids Technologies, 1-868-375-9278
- Mr. Adrian Spann, Senior Network Specialist, Ministry Works and Transport, 1-868-793-9412
Languages
English
First Language
Spanish
Intermediate (B1)
B1
Certification
- Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc.
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
Affiliations
COVID-19 Staff Events
In order to maintain physical distance during the COVID19 pandemic, our ICT platforms that were designed and employed for other distributed uses were repurposed to maintain social connections, provide distributed services, continue to meet business needs, and for virtual meetings.
On the committee that organize the carnival 2019 cooler fete for the staff. Duties were to organize with other staff members in the design plan of the event, co-ordinate the promotion, market the event , sale of tickets, logistics for stage management and purchases for the event. Organize sports tournaments on behalf of the company. The events have all been a success and the design and plan has been used for further event standards.
Timeline
ICT Technical and Networking Officer
MINISTRY OF WORKS AND TRANSPORT
04.2017 - 02.2024
ICT Network/Computer Systems Technician
JUDICIARY OF TRINIDAD AND TOBAGO
01.2013 - 01.2016
IT\Network Technical Supervisor
TRINIDAD AND TOBAGO POLICE SERVICE
01.2007 - 01.2012
IT Technician / Systems Administrator
LAUGHLIN AND DE GANNES LTD
01.2005 - 01.2006
- Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc.
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
BSC Networking - Computer Information Systems, ICT Network Engineering -
COSTAATT
CCNA 200-301 -
CISCO NETWORK ACADEMY / University of West Indies Open Campus
Microsoft Active Directory 2008/2013-InfoTech Training -
MCTIP: Server Administrator and Active Directory Windows Server 2008-2013
Microsoft Cerified Systems Engineer 2003 -
Bordercom International
CompTIA A+ Certification and Network+ Certification -
Bordercom International
Certified Fiber Optics Installer (FOI) -
SBCS
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