Gabrielle Kauffmann
Scarborough
Summary
Accomplished professional with over 20 years of expertise in customer service, accounts payable, and emergency management. Skilled in fostering strong customer relationships, and streamlining processes for efficiency. Proven leader in logistics and inventory management, with a background in crisis management and disaster recovery execution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Team Member/Wine Educator
Total Wine & More
Mesa
04.2024 - 05.2025
- Facilitated consumer wine and spirits classes, enhancing customer engagement.
- Delivered top-notch customer service by effectively addressing customer inquiries and providing product recommendations.
- Demonstrated extensive product knowledge to provide tailored recommendations to customers.
- Cultivated strong relationships with repeat customers through personalized interactions.
- Maintained and organized the sales floor, ensuring optimal product displays and stock levels.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Participated in inventory counts to ensure accurate stock levels and identify discrepancies.
- Monitored sales floor for suspicious activity, supporting loss prevention initiatives.
Accounts Payable Clerk (Contract)
Komatsu Mining Corp
Mesa
05.2023 - 08.2023
- Processed daily time cards and weekly payroll for 50 employees, including salaried and hourly staff.
- Managed vacation schedules and coordinated expense reimbursements efficiently.
- Distributed mail and ensured timely coding and entry of invoices for payment.
- Researched past-due statements to clear accounts for end-of-month accounting.
Timecard Specialist II
SnapMedTech dba SnapNurse
Atlanta
10.2022 - 03.2023
- Verified and approved paper and Kronos timecards, stipends, and reimbursements for contract clinicians.
- Escalated errors and issues to Account Managers and recruiters as necessary.
- Investigated escalated timecard discrepancies, collaborating with relevant parties for resolution.
- Prioritized case load to ensure timely and accurate clinician payments.
- Developed relationships with facility scheduling managers to streamline time tracking report submissions.
- Collaborated with SnapNurse management to establish best practices for team efficiency.
- Ensured completeness and accuracy of information by verifying adherence to procedures and documentation requirements.
Billing Assistant
Spencer’s Appliances/Goldwing Appliance Service
Mesa
08.2020 - 08.2021
- Processed over 100 delivery and installation truck invoices daily for timely order fulfillment.
- Assisted with accounts receivable reporting and managed mailing of past due invoices.
- Executed daily billing by coding and processing service work orders in Tyler software.
- Generated weekly commission reports for service technicians to facilitate payroll.
- Handled warranty claims for major brands including Frigidaire, Whirlpool, Samsung, and LG.
- Supported accounts payable through parts receiving and vendor credit memo processing.
- Utilized accounting software (Tyler), Excel, and web-based vendor invoice tracking systems.
Bartender/Team Lead Supervisor
Mesa Arts Center
Mesa
04.2019 - 03.2020
- Facilitated the setup and breakdown of bars for in-house and outdoor events at the Mesa Arts Center.
- Ensured compliance with AZ Food Handler and TIPS certifications while serving as a bartender.
- Led a team of 10 staff members to maintain smooth operations and deliver excellent customer service.
- Managed register banks pre- and post-shifts, executing reconciliation and daily accounting tasks.
- Conducted inventory assessments to inform purchasing and restocking, aligned with the event calendar.
Shared Services Coordinator (Contract)
Radiant Global Logistics
Tempe
08.2018 - 01.2019
- Tracked and traced shipments across multiple stations: PHX, LAX, DTW, JFK.
- Collected charges for each shipment segment to facilitate invoicing.
- Delivered customer service support through email and telephone communications.
A/P Coordinator
KAR Auction Services
Mesa
09.2016 - 07.2018
- Processed and entered transactions and payments into a custom web-based system.
- Troubleshoot basic transaction issues and carrier payment inquiries.
- Maintained efficiency while multitasking between phone calls, paperwork, and web-based tasks.
- Verified accuracy of transactions and payment information, conducting research as necessary.
- Completed weekly check runs to ensure timely processing.
Education
Bachelor of Science - Emergency Management
Northern Arizona University
Flagstaff, AZ05-2025
Associate of Science - Geology/Geography
Mesa Community College
Mesa, AZ12.2019
AOS - Le Cordon Bleu Culinary Arts
Scottsdale Culinary Institute
Scottsdale, AZ01.2004
Associate of Arts - Broadcast Journalism/Political Science
Miami Dade Community College
Kendall, FL07.1993
Skills
- Accounting software: QuickBooks, Sage, NetSuite
- Accounts payable
- Administrative experience
- Adobe Acrobat
- Crisis management: ICS certification
- CRM software: Salesforce, SAP
- Customer service
- Data analysis
- Data entry
- Database management
- Emergency certifications: CPR, First Aid
- ERP systems: SAP ERP, Oracle Cloud, Sage
- Event planning
- GIS software: ArcGIS, QGIS, Google Earth
- Google Suite: Calendar, Mail, Docs, Meet, Sheets
- Graphic design software: Canva, Adobe Illustrator
- Interpersonal communication
- Inventory control and management
- Microsoft Office Suite: Word, Excel, PowerPoint, Access
- Procurement and purchasing
- Python programming
- Records management
- Research skills
- Training and development
Certification
- First Aid and CPR certification exp 2026
- Community Emergency Response Team (CERT) - Mesa, Arizona CERT 5 yrs; King County, Washington CERT 2 yrs
- ICS Courses: see transcript
- Red Cross: 1992-2025 Disaster relief volunteer, Disaster Action Team, and Community Volunteer Leader
Languages
French - Intermediate
Additional Information
Computer Skills Operating Systems: Windows 7/8/10,Windows XP, Windows NT, Windows ME, Windows 2000 Software/Applications: Microsoft Office 1997/2000/XP/2010, MS Word, MS Access, MS Excel, MS FrontPage, MS Project, Internet Explorer, Outlook, Outlook Express, PowerPoint, Publisher, Adobe Photoshop, IMIS, Clarify, SAP, QuickBooks, LSS Restaurant Software: Aloha, Micros
References
References available upon request.
Timeline
Sales Team Member/Wine Educator
Total Wine & More
04.2024 - 05.2025
Accounts Payable Clerk (Contract)
Komatsu Mining Corp
05.2023 - 08.2023
Timecard Specialist II
SnapMedTech dba SnapNurse
10.2022 - 03.2023
Billing Assistant
Spencer’s Appliances/Goldwing Appliance Service
08.2020 - 08.2021
Bartender/Team Lead Supervisor
Mesa Arts Center
04.2019 - 03.2020
Shared Services Coordinator (Contract)
Radiant Global Logistics
08.2018 - 01.2019
A/P Coordinator
KAR Auction Services
09.2016 - 07.2018
Bachelor of Science - Emergency Management
Northern Arizona University
Associate of Science - Geology/Geography
Mesa Community College
AOS - Le Cordon Bleu Culinary Arts
Scottsdale Culinary Institute
Associate of Arts - Broadcast Journalism/Political Science
Miami Dade Community College
Similar Profiles
Eric KambachEric Kambach
Wine Supervisor at Total Wine & MoreWine Supervisor at Total Wine & More
Lenny HeneryLenny Henery
Front End Team Member at Total Wine & MoreFront End Team Member at Total Wine & More
Jose FombellidaJose Fombellida
Wine Specialist at Total Wine & MoreWine Specialist at Total Wine & More
Daniel ChristensonDaniel Christenson
Wine Manager/HR Manager at Total Wine & MoreWine Manager/HR Manager at Total Wine & More
Oman Asif VhoraOman Asif Vhora
Extrusion Machine Operator at TC Transcontinental PackagingExtrusion Machine Operator at TC Transcontinental Packaging