Garvin Ali
Carapichaima,Trinidad & Tobago
Summary
Hardworking, ambitious individual who is always willing to overcome challenges & be an asset to any organization.
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
23
23
years of professional experience
Work History
Operation Manager - Claims
Sagicor General Insurance Inc.
09.2020 - Current
- Project management and leadership for ongoing and one-off claims initiatives.
- Gives strong guidance and supervision to team members in the management, handling, setting of adequate reserves, negotiation and settlement of all claims; quantifies and negotiates personal injury claims.
- Oversees the investigation, adjudication, negotiation and settlement of all general insurance claims; assists with specific claims problems, reviews problematic cases; reviews and authorizes rejected claims.
- Participates in formulating claims policies, new product development and training and development of staff, Advisors and Agents. Assigns tasks and targets to team members in keeping with the company’s objectives and goals.
- Examines work for accuracy and conformance to Company’s policies and procedures, monitors the performance of staff.
- Conducts performance management activities for the team such as but not limited to; setting goals, monitoring and measurement of same, and implementing solutions to assist poor performing team members in improving their performance standards.
- Mentors, coaches and develops team members to ensure assignments are efficiently executed.
- Fosters an engaged team environment built upon SGI’s cultural standards.
- Leads customer service excellence with all providers, insurers, internal and external customers.
- Reviews and develops measurement standards where necessary to monitor the teams’ daily activities, to ensure completion of assigned tasks and targets in an efficient manner.
- Analyzes data for the unit and informs management of findings with appropriate recommendations/solutions.
- Maintains various registers, activity/performance logs, complaints’ logs and responses, prepares routine management and other ad hoc reports as and when required.
- Reviews processes to ensure that they are adequate for the current environment and making recommendations to senior management for implementation.
- Manages team performance inclusive of reward/disciplinary action as needed.
- Identifies the training needs of the team and addresses gaps to ensure the team has the best opportunity at success.
- Authorizes department payment transactions within the specified limits.
- Liaises with third party providers to ensure that relationships are maintained for the timely settlement of claims.
- Provides support, when required, to the legal unit by consulting with the Company’s Legal Counsel on complex liability and quantum cases, when required attends Case Management conferences and court hearings.
- Provides claims support when there are catastrophes in other territories which may require foreign travel.
- Establishes metrics to track achievement of key outcomes for units and units leads within the span of control.
Assistant Manager - Claims
Sagicor General Insurance Inc.
07.2018 - 08.2020
Team Leader Claims - Motor
Sagicor General Insurance Inc.
03.2017 - 07.2020
Claims Officer III
Sagicor General Insurance Inc.
11.2013 - 03.2017
Claims Technician
United Insurance Co Ltd
01.2013 - 10.2013
- Assist in the Handling and Processing of Claims and Subrogation.
- Receiving and reviewing of Claim/ Accident Reports.
- Appointment of Adjusters/ Investigators/ Attorneys.
- Review Reports.
- Entering and updating Claims on system.
- Liaising with Garages/Repairers/Insurers.
- Negotiation of Claims Settlement.
- Claims Reports.
Claims Service Representative
Guardian General Insurance Ltd
09.2009 - 01.2012
- Responsible for recovering monies paid out by GGIL, owed by other Insurance Companies.
- Commence Recovery Process.
- Send Recovery Documents to other Insurance Companies.
- Appoint Investigators, Adjusters, Lawyers & Legal Entities.
- Obtain Police Reports.
- Receipting Incoming Recoveries.
- Refunding Client’s excess & loss of use.
- Settling Third Party Claims.
- Visiting other insurance companies to negotiate outstanding matters.
Claims Service Clerk/ Subrogation Officer
GTM Insurance Co Ltd
11.2005 - 09.2009
- Responsible for settling Insured & Third-Party motor & property claims also claims from other Insurers.
- Commence Recovery Process.
- Send Recovery Documents to other Insurance Companies.
- Appoint Investigators, Adjusters, Lawyers & Legal Entities.
- Obtain Police Reports.
- Receipting Incoming Recoveries.
- Refunding Client’s excess & loss of use.
- Settling Third Party Claims.
- Visiting other insurance companies to negotiate outstanding matters.
- Taking reports from Clients.
- Advising clients of settlement amounts before settling claim.
Data Entry/ Filing Clerk
Western Scientific Company Limited
06.2004 - 10.2005
- Responsible for maintaining up to date records of all transactions performed by the company.
- Making up Bills & Receipts.
- Entering transactions in systems.
- Handling Walk in customers.
- Stock inventory.
Service Assistant/Photographer
Photo Repro
07.2002 - 04.2003
- Responsible for the day to day running of the photo studio.
- Taking photographs.
- Cashing.
- Making up bills & receipts.
- Dealing with walk in customers at the counter.
Education
Associate in clams -
The Institute
05.2025
Excel Secrets & Techniques in Management Reporting -
Areef Ali & Associate Business Solutions
01.2021
Introduction to Reinsurance -
Trinidad & Tobago Insurance Institute
01.2019
Leadership Skills for the Experienced Manager -
YES Careers
01.2019
Basic Accounting for Administrative Professionals -
The University of Trinidad & Tobago
01.2018
Advance Driver Improvement Program -
Drive Wise Trinidad Limited
01.2018
Diploma - Motor Claims Insurance Investigation & Adjusting
Trinidad & Tobago Insurance Institute
01.2017
Certificate in Advanced Practical Accounting -
School of Accounting & Management
01.2005
Diploma - Management
School of Accounting & Management
01.2002
CXC ORDINARY LEVEL CERTIFICATE - Principles of Business, Social Studies, Integrated Science, Geography, Mathematics, English, Computers
Carapichaima Senior Comprehensive School
Skills
- Claims processing
- Data analysis
- Customer service
- Regulatory compliance
- Team leadership
- Employee training
- Negotiation skills
- Staff training and development
- Staff management
- Cross-functional teamwork
- Task delegation
- Networking strategies
- Strategic planning
- Performance evaluations
- Relationship building
- Risk management
- Policy implementation
- Innovation management
- Business administration
- Time management
- Product management
- Work prioritization
- Goal setting
- Resource allocation
- Documentation and reporting
- Vendor management
- Complex Problem-solving
- Project planning
- Key performance indicators
- Workforce management
- Employee onboarding
- Decision-making
- Verbal and written communication
- Cross-functional team management
- Staff development
- Policy and procedure development
- Clear communication
- Change management
- Coaching and mentoring
- Recruiting and interviewing
- Conflict resolution
- Operations management
- Customer relationship management (CRM)
- Negotiation
- Performance management
- Professional and courteous
- Administration and reporting
- MS office
- Self motivation
References
- Dyan Loutan-Ali, Operations, Guardian General Insurance Co Ltd, Maraval Road, Port of Spain, Trinidad and Tobago, 678-4319
- Donna Wallace, Claims Manager, GTM Insurance, Tobago House of Assembly – Legal Officer, Present, Trinidad and Tobago, 686-7390
- Leslie Timothy, Subrogation Supervisor (Retired), Guardian General Insurance Limited, Maraval Road, Port of Spain, Trinidad and Tobago, 684-6558
Awards
- Sagicor Rookie of the Year, 2014
- Sagicor Contributor of the Year, 2014
- Sagicor Group Contributor of the Year – Regional, 2014
- Sagicor Employee of the Year, 2016
- Sagicor Group Employee of the Year – Regional, 2016
- Sagicor Manager of the Year, 2018
- Sagicor Manager of the Year, 2019
- Sagicor Manager of the Year, 2022
Languages
English
First Language
Timeline
Operation Manager - Claims
Sagicor General Insurance Inc.
09.2020 - Current
Assistant Manager - Claims
Sagicor General Insurance Inc.
07.2018 - 08.2020
Team Leader Claims - Motor
Sagicor General Insurance Inc.
03.2017 - 07.2020
Claims Officer III
Sagicor General Insurance Inc.
11.2013 - 03.2017
Claims Technician
United Insurance Co Ltd
01.2013 - 10.2013
Claims Service Representative
Guardian General Insurance Ltd
09.2009 - 01.2012
Claims Service Clerk/ Subrogation Officer
GTM Insurance Co Ltd
11.2005 - 09.2009
Data Entry/ Filing Clerk
Western Scientific Company Limited
06.2004 - 10.2005
Service Assistant/Photographer
Photo Repro
07.2002 - 04.2003
Associate in clams -
The Institute
Excel Secrets & Techniques in Management Reporting -
Areef Ali & Associate Business Solutions
Introduction to Reinsurance -
Trinidad & Tobago Insurance Institute
Leadership Skills for the Experienced Manager -
YES Careers
Basic Accounting for Administrative Professionals -
The University of Trinidad & Tobago
Advance Driver Improvement Program -
Drive Wise Trinidad Limited
Diploma - Motor Claims Insurance Investigation & Adjusting
Trinidad & Tobago Insurance Institute
Certificate in Advanced Practical Accounting -
School of Accounting & Management
Diploma - Management
School of Accounting & Management
CXC ORDINARY LEVEL CERTIFICATE - Principles of Business, Social Studies, Integrated Science, Geography, Mathematics, English, Computers
Carapichaima Senior Comprehensive School