GAYATRI PRAIMRAJ
Summary
Enthusiastic and customer-focused Strategic Account Support Officer (SASO), skilled in analyzing data and managing customer relations to facilitate service improvement. Demonstrates strong information collection and management skills, and proficient knowledge of Salesforce applications with excellent attention to detail. Brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Strategic Account Support Officer
Cable And Wireless Business
11.2023 - Current
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
- Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
Service Coordinator
Cable & Wireless Business
07.2019 - 11.2023
- Established rapport with IT personnel and C-level contacts, fostering long-term relationships that increased client retention rates.
- Collaborated with Project Managers on multiple implementations by providing technical details, liaising with customer and CWB implementation teams, and ensured items were billed.
- Improved information collection and recordkeeping accuracy by creating, updating and managing internal communications, which assisted with contract renewals and timely resolutions for service issues.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Led in-person and virtual customer service touchpoints
- Led multiple customer billing reconciliations.
Demonstrator (Part-Time)
The University Of The West Indies, St Augustine Campus
10.2019 - 12.2019
- Reviewed student assignments and assigned scores based on pre-determined rubrics
- Taught tutorials for Biostatistics.
Sales Administrator
Cable & Wireless Business
01.2018 - 06.2019
- Boosted sales revenue by efficiently processing successful orders on weekly Work-In-Progress (WIP) reports and coordinating with the sales and implementation teams on customer requirements.
- Streamlined administrative processes for increased billing efficiency after orders were fulfilled.
- Analyzed sales data to identify trends, providing insightful reports to the Service Implementation Lead team for strategic planning on regional revenue calls.
Mobile Phone Upgrade Officer
RBC Financial (Caribbean) Limited
06.2017 - 08.2017
- Analyzed regional ABM data to identify trends and compile reports for senior management.
- Organized and updated employee mobile phone records.
Data Entry Assistant
Lucent Research
08.2015 - 09.2015
- Conducted in-person and over-the-phone surveys.
- Performed data entry.
Management Trainee
Water and Sewerage Authority of Trinidad and Tobago
07.2014 - 08.2014
- Reviewed past employees files to assist HR in calculating salary arrears.
Customer Service Representative
Eric Williams Medical Sciences Complex
07.2013 - 08.2013
- Contacted existing customers to schedule appointments for the Ophthalmology Department
- Provided guidance to persons visiting the Accident and Emergency Department.
Sales Clerk
Charran's Bookstore
07.2011 - 08.2011
- Restocked and priced education material.
- Reviewed and completed customer purchase orders.
Education
Bachelor of Science - Mathematics
University of The West Indies
St Augustine2017
Skills
- Public Speaking
- Customer Service
- Project Management
- Data analysis
- Professional Networking
- Account Management
- Business Process Support
Certification
- Giving and Receiving Feedback - LinkedIn Learning - 8/Aug/2023
- Project Management Skills for Leaders - LinkedIn Learning - 6/Aug/2023
- Solving Relationship Problems at Work - LinkedIn Learning - 4/Aug/2023
- Critical Thinking and Problem Solving - LinkedIn Learning - 3/Aug/2023
- Marketing Foundations - LinkedIn Learning - 18/Jul/2023
- Customer Service: Problem-Solving and Troubleshooting - LinkedIn Learning - 13/Jul/2023
- Diversity, Inclusion, and Belonging - LinkedIn Learning - 24/May/2023
- Content Creation: Strategy and Tools - LinkedIn Leaning - 15/Mar/2023
- Build A Successful Career In Project Management - LinkedIn Learning - 21/Feb/2023
- How To Be More Strategic In Six Steps - LinkedIn Learning - 4/Jan/2023
- Participating in Vaccine Research - 2/Jan/2021 - CITI Program
- Microsoft Office (Excel, Microsoft)
References
- Candice La Foucade-Steele, Service Coordinator, Cable & Wireless Business, 1-868-466-9195
- Kira Motilal, Authorized Officer, The National Insurance Board of Trinidad and Tobago, 1-868-272-0312
- Sian Ramdass (BSc, MSc, PCQI), Engineering Technician I (Food Microbilogy), University of the West Indies, St Augustine Campus, 1-868-784-0615
Timeline
Strategic Account Support Officer
Cable And Wireless Business
11.2023 - Current
Demonstrator (Part-Time)
The University Of The West Indies, St Augustine Campus
10.2019 - 12.2019
Service Coordinator
Cable & Wireless Business
07.2019 - 11.2023
Sales Administrator
Cable & Wireless Business
01.2018 - 06.2019
Mobile Phone Upgrade Officer
RBC Financial (Caribbean) Limited
06.2017 - 08.2017
Data Entry Assistant
Lucent Research
08.2015 - 09.2015
Management Trainee
Water and Sewerage Authority of Trinidad and Tobago
07.2014 - 08.2014
Customer Service Representative
Eric Williams Medical Sciences Complex
07.2013 - 08.2013
Sales Clerk
Charran's Bookstore
07.2011 - 08.2011
Bachelor of Science - Mathematics
University of The West Indies
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