GAYNOR LEWIS

• • Conducted walk-through demonstrations of proposed process changes.
  • Gathered documentation and created reports on assessed information.
  • Analyzed and documented company processes for executive leadership and suggested areas for improvement.
  • Protected confidentiality and data integrity in work-related tasks as depicted in company regulations and protocols.
  • Instructed personnel on specific changes to parameters, effectively communicating required alterations to workflow.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Completed Tableau updates with 95% accuracy

• • Quoted incoming business opportunities while keeping records to provide annual feedback on customers closed
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Analyzed credit, income, compliance, title documents, and appraisals during the underwriting process.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Evaluated loan applications for affordability and conformance with underwriting guidelines.
  • Built strong relationships with lenders, brokers, and clients for constructive communications.
  • Examined credit reports, financial statements, and tax returns to determine repayment capability.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
  • Supported review and acceptance or denial of new or renewal business.
  • Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
  • Calculated group and individual renewal rates based on customers' background, industry, and demographic information.
  • Monitored market conditions and economic trends to identify and limit potential risks.
  • Ascertained application viability by verifying collateral values, title reports, and appraisals.
  • Utilized knowledge of insurance principles, policies, and procedures to make decisions on risk assessment.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
  • Met with customers, agents, and brokers to negotiate coverage, price, and service delivery.
  • Completed daily records of financial transactions and adequately maintain filing systems

•Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
•Performed nightly updates to room charges and rates in excess of 10,000 per night
•Kept accounts in balance and ran daily reports to verify totals.
•Ran daily, weekly and monthly reports to close the day and meet objectives.
•Entered and updated sensitive customer information during check-ins and room changes.
•Monitored facility security for guest and personnel safety.
•Documented accounts and logs throughout the shift to keep up with requirements.
•Oversaw fast-paced front desk operations and guests' needs at a busy facility.
•Introduced customers to resort amenities with a pleasant and helpful demeanor.
•Balanced hotel accounts and resolved discrepancies.
•Logged wake-up call requests and set up automatic rings in the system.
•Updated customer accounts with add-on room charges, minibar use, and room service bills.
•Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
•Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
•Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
•Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
•Checked requests and room service for accuracy and guests needing assistance.
•Stored guest valuables in safe and individual boxes for security.
•Developed project statements, deliverables and timelines for project assignments that met business objectives