Genevia Alben

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintaining custom Advantage account details with accuracy and confidentiality
• Advising members of special programs and benefits encouraging participation and revenue
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained professionalism, friendliness and composure in dealing with customer needs.

▪ Developed and implemented the company's employee training plan and maintained its records.
▪ Developed and monitored the performance management system, ensuring that all forms and documentation were distributed to managers in a timely manner.
▪ Maintained employee performance log and stored performance appraisals in a confidential and accessible area.
▪ Assisted in Industrial Relations issues, reporting and filing confidential documents.
▪ Conduct research for the development of HR Policies and Procedures
▪ Planned and coordinated Employee Recognition Programmes
▪ Processed Job Letters and Payroll documents (Overtime, Extra Duty, B-mobile deductions, Kilometric etc.)

▪ Established and maintained manual and computerized records of employee files and stakeholders (Filing, binding, labeling etc.)
▪ Maintained all HR databases ensuring completeness and accuracy of the information.
▪ Processed Leave Applications and maintain an up-to-date Leave Database
▪ Processed all employee insurance claims and maintained records for query.
▪ Assisted in the planning and execution of all staff events.

▪ Managed the switchboard and directed all incoming calls to relevant persons and made outgoing calls as requested by employees.
▪ Provided information on exporTT's services to visitors and other members of the public.
▪ Meet and greet guests, clients and other members of the public in a cordial and professional manner and directed them to relevant departments.
▪ Assisted in the preparation of reports and presentations by assembling and collating data.
▪ Received, checked, recorded and routed incoming and outgoing mail and packages to and from respective departments.

▪ Planned and conducted presentation for summer camp for pre-teens and teenagers.
▪ Assisted in the development of standards for mental health care documents.
▪ Prepared and presented reports based on training experience and presentations from summer camp.
▪ Acquired knowledge of mental care and proper defensive actions against

▪ Assisted in the planning and development of essential meetings with stakeholders of communities.
▪ Monitored and assessed trainees in the community development skill training programme.
▪ Assisted in the graduation preparation for trainees of the skill training programme.
▪ Suggested follow up implementation policy, that started to take effect.

▪ Ensure excellent customer service and customer satisfaction.
▪ Delegate task to Customer Sales Representatives and use discretion in disciplinary actions.
▪ Handled payment transactions and ensure timely submissions of bills and invoices
▪ Administrative work
▪ Inventory

▪ Morning shift cashier
▪ Ensure great customer service.
▪ Enable employees to work diligently and maintain polite attitudes, while serving customer
▪ Responsible for ordering condiments and sanitary items, as well as inventory
▪ Weekly verbal reports of ways to improve service for staff and customers.