Genivieve Sankar-Torres
Chaguanas,,Trinidad And Tobago
Summary
A committed Personal Banking Officer with over six years of experience in banking, I excel in delivering exceptional customer service and tailored financial solutions. I am proficient in analyzing clients' creditworthiness and advising them on credit facilities that align with their life goals. I am ambitious and dedicated to fostering excellent, long-lasting client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Affluent Personal Banking Officer
Scotiabank Limited
San Fernando, Trinidad
09.2023 - Current
- Resolved customer complaints in a timely manner while maintaining high standards of service.
- Maintained up-to-date knowledge of banking regulations, procedures, and policies.
- Assisted customers in completing loan applications and reviewed documents for accuracy.
- Identified opportunities for cross-selling additional products or services based on customer needs.
- Cross-sold bank products by providing advice on the benefits of additional services available.
- Executed compliance requirements such as KYC and AML checks prior to onboarding new customers.
Branch Manager
Island Finance Limited
San Juan , Trinidad
08.2023 - 08.2023
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Directed daily operations of the branch, including customer service, sales and marketing activities.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Branch Manager
Island Finance Limited
Couva, Trinidad
07.2022 - 07.2023
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Associate Manager
Island Finance Limited
San Juan, Trinidad And Tobago
12.2021 - 06.2022
- Executed loan origination process and ordered credit reports, appraisals and insurance information.
- Supervised 10+ staff and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Trained and mentored highly effective teams to meet corporate service standards.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
Sales Supervisor
Island Finance Limited
Couva , Trinidad And Tobago
09.2019 - 11.2021
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Processed cash, credit and check transactions with POS system and cash register.
Branch Sales Representative
Island Finance Limited
Couva, Trinidad And Tobago
01.2018 - 08.2019
- Set up accounts, services and contracts for customers.
- Advised customers on loan, investment and savings products.
- Nurtured connections with established customers to identify new needs, match offerings and drive sales.
Education
C.A.P.E
Carapichaima East Secondary
Carapichaima08.2019
C.S.E.C
Carapichaima West Secondary
Carapichaima08.2015
Skills
Customer Service: Strong ability to provide excellent service to clients, addressing their needs, and resolving issues efficiently
Regulatory Compliance: Knowledge of banking regulations, policies, and procedures to ensure compliance and mitigate risk
Sales and Business Development: Skills in developing new business opportunities, cross-selling banking products, and achieving sales targets
Communication: Excellent verbal and written communication skills for interacting with clients, colleagues, and stakeholders
Team Collaboration: Ability to work effectively in a team environment, supporting colleagues, and contributing to group goals
Leadership: Demonstrated leadership abilities, including managing teams, projects, or initiatives within a banking environment
Accomplishments
- Apart of the 3 Million Dollar Club in Island Finance 2018 and 2019.
- Apart of the 4 Million Dollar Club in Island Finance 2020 and 2021.
- Promoted from Associate Manager to Branch Manager, in less than 12-months.
- Awarded Top Performer for Creditor Sales for the period of November 2023 - May 2024 at Scotiabank.
- Achieved and surpassed annual sales goals in 6 months.
- Recognized as the Best Personal Banking Officer for mid year at the San Fernando branch Scotiabank.
- Recognized as a candidate for Best of the Best for fiscal 2024 at scotiabank within the first year of employment.
Certification
Central Bank of Trinidad and Tobago,
*Anti-Money Laundering Training.
(2018-2024)
- First Aid/CPR
References
Reshma Balkeran
Personal Banking Officer
868-780-8887
Riyanna Ali-Rajah
Primary School Teacher
868-689-7866
Hobbies
-Organizing Charity Events/Drives
-DIY Projects
-Reading
-Hiking
Volunteer Association
- Vice President of Employee Engagement Activities at Scotiabank Virtual Branch.
- Member of Scotiabank Environmental group.
Timeline
Affluent Personal Banking Officer
Scotiabank Limited
09.2023 - Current
Branch Manager
Island Finance Limited
08.2023 - 08.2023
Branch Manager
Island Finance Limited
07.2022 - 07.2023
Branch Associate Manager
Island Finance Limited
12.2021 - 06.2022
Sales Supervisor
Island Finance Limited
09.2019 - 11.2021
Branch Sales Representative
Island Finance Limited
01.2018 - 08.2019
C.A.P.E
Carapichaima East Secondary
C.S.E.C
Carapichaima West Secondary