GERALD COMPTON

• Responsible for every day functions of company operations
• Maintains a close relationship with customers, by providing a personal one - one service at all times
• Gives direction and leadership toward the achievement of the Company's philosophy, mission, strategy and its annual goals
• Designing, Installation, Testing and implementation of Network Systems
• Provide Systems and Specialize in Support for Apple Macintosh, Windows based systems with software & Hardware problems
• Consulting services for remote, mobile and small-to-medium computing
• Data recovery services, Logic Board repairs for Apple Desktops & Laptops
• Sale of Accessories and Peripherals for both Apple Macintosh and Windows Computers
• Provide Solutions for I pad business and in house solutions.

• Recommends the purchase of all computer hardware and peripheral equipment by the company.
• Maintains and repairs all computer hardware and peripherals.
• Assists in the deployment and setup of all hardware and software systems.
• Provides first-line technical support for all hardware and software systems.
• Helpdesk services are provided in accordance with established standards and procedures, and related reports are prepared
• Seventy-two users (72)
• Troubleshoots hardware and software issues and implements corrective measures.
• Prepares reports on all repairs and maintenance work carried out, as required
• Creates and maintains databases for staff use
• Undertakes integrity checks on new and existing equipment
• Develops, monitor, and maintain an effective disaster recovery plan
• Develops and implements data security policies and procedures, as well as performs related duties as needed
• Designed, installed, tested, and deployed hardware and networking systems such as Microsoft 365 administration, Peach tree (Sage), Micropay, Quickbooks Cloud solution
• Team Leader for LoadScan (New Zealand based) Technology configuration for accurate sand sales measurement at Quarry Location Claxton Bay Due to limitations imposed by COVID-19 at that time, this is the only remote install that has ever been done
• Remote Login Software was installed on each user to ensure prompt response to any issues.
• Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
• Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
• Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
• Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
• Reduced company downtime by proactively managing server backups and disaster recovery planning.
• Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
• Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
• Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
• Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Optimized IT asset utilization, implementing effective inventory management system.
• Monitored networks and network devices to resolve technical problems quickly.
• Planned and implemented upgrades to system hardware and software.

Provide systems and specialize in support for Apple Macintosh, Windows-based systems with software and hardware problems.

• Assist teachers (47), students, and other stakeholders in the use of computers, software, and peripherals through basic training, guided usage, and problem resolution
• Research new and relevant software applications and peripherals and propose recommendations for acquisition, upgrade, replacement, etc
• Develop and administer policies regarding the use of computers and data access (e.g.).
• Download control, update virus software, set passwords, etc.)
• Maintain a log of hardware and software problems and equipment maintenance and repair
• Maintain a variety of records, including serial numbers, passwords, and software licenses/keys
• Ensure that OS, Software, and other such updates are installed as available, and that a preventative maintenance plan is developed and executed.
• Oversee and/or handle the installation and setup/configuration of computers, hardware, peripherals, and application software, and manage the school's computer and related inventory.
• Responsible for supervising the data protection and backup processes.
• Troubleshoot computers and other peripheral devices in use and coordinate/liaise with respective support companies/service providers to ensure problem resolution.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired, and optimized networks by installing wiring, cabling, and devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
• Proved successful working within tight deadlines and a fast-paced environment.
• Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
• Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
• Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
• Configured hardware, devices, and software to set up work stations for employees.
• Created user accounts and assigned permissions.
• Patched software and installed new versions to eliminate security problems and protect data.

• Team leader for the Highways Team's remote mobile office setup (Nestle Intersection)
• Administer Windows 2000/2003 Domain and Exchange E-mail system
• Provide first-line support for LAN/WAN problems
• Evaluate and recommend the purchase of computers, network hardware, peripheral equipment and software
• Investigate user problems, identity their source, determine possible solutions, test and implement solutions
• Install, configure and maintain personal computers, workstations, file servers, Ethernet networks, network cabling, and other related equipment, devices and systems
• Maintain site license for the organization
• Plan and implement network security, including, file permissions, backup and disaster recovery plans, file system integrity
• Ensuring the smooth running of all Information Technology systems, including anti-virus software, print services and email provision
• Anticipate communication and networking problems and implement preventative measures
• Team Leader for Setting up VOIP system for Cost Saving on all levels of communication among departments, including outsourced contractors for highways projects
• Investigate, recommend and install enhancement and operating procedures that optimize network availability
• Maintain the confidentiality of information processed, stored, or accessed by the network
• Document network problems and resolutions for future reference
• Supervise and mentor junior IT staff
• Responsible for all computer related / Blackberry issues with CEO/President of NIDCO, VP of Legal
• SERVICE/AECOM HIGHWAYS PROJECTS Unit
• Implemented WAN Network and Ticketing System for Water Taxi
• Responsible for installing Wireless Internet on Water Taxi Vessels, as well as onshore Wireless Access for data logs and vessel maintenance repair
• Installed Computers on vessels for Data Recording
• Setup workstations for both North, South, and Head offices for integration with the metro-E Network
• Worked extensively with FLOW to configure three remote offices to WAN network
• Team lead to set up Remote Mobile Office for Highways Team (Nestle Intersection) Setup Multifunctional Printers, WAN Network, Network Drops/Internet Services
• Configured Fifteen User Office Group for Emails and Printer Access
• Worked with AECOM Highways team (New York Office) to Setup Secure Share-point servers for remote access to Foreign Clients of Highways Packages
• Team leader in the location of Six Dell Servers from Algico Plaza Office to St Vincent Street office
• Reconnected Internet Services, WAN, and worked with FLOW to Reconnect Metro-E Network
• Installation of Network Drops for Desktops
• Relocation of Office Desktops and Phone Systems
• Setup Head Office for AECOM Highway team to WAN Network
• Interface to NIDCO Head Office Server
• Due to the Highways Packages' schedule, IT Support for Twenty-Five Users (Highways Consultant) entailed twenty-four hours of on-call service
• Responsible for connecting Cable/Internet connection for all Foreign Clients at Twelve Locations.
• Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
• Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
• Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
• Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
• Optimized network performance through proactive monitoring, configuration adjustments, and hardware upgrades, resulting in improved connectivity and speed.
• Developed clear specifications for project plans using customer requirements.
• Contributed to project cost estimates and budgets based on assessment of client needs.
• Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
• Facilitated seamless software migrations, carefully planning and executing upgrades with minimal disruption to business operations.
• Managed life cycle replacement of hardware and software.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.

• IT consultant responsible for maintenance of twenty-five users of office personnel and ten offshore vessels. Offshore Rigger.
• Data Recorder for Inspection of Oil Rig, Underwater Oil Lines, etc.
• Stolt/BG Dolphin Deep
  Ordering Materials
  E.g., (Raw materials, rope, chemicals, scheduling water delivery for clean up.
  Payroll,
  Scheduling for pouring of concrete & mixing chemicals for mattress production). Cleaning up of site, disposing of concrete debris, loading forty-foot trailers with concrete mats to offsite location.
  Driving 30ft forklift to load containers on trailer/preparing concrete mats for loading and offloading.
  Repairs and maintenance for on-board computers and servicing of electronic equipment.
• Monitored workshop workflow for over 50 employees.
• Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
• Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
• Optimized network performance through proactive monitoring, configuration adjustments, and hardware upgrades, resulting in improved connectivity and speed.
• Recommended and installed upgrades and helped businesses to plan for technology to match growth.
• Managed life cycle replacement of hardware and software.
• Met project deadlines without sacrificing build quality or workplace safety.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Negotiated and managed third-party contracts related to project deliverables.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
• Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.

• Indoor and outdoor service of Macintosh computers and equipment (hardware, software, troubleshooting).
• Repair Monitors and Printers, Prepare Invoices.
• Assist in the setting up and running of LAN/WAN area computer networks jobs.
• In charge of other service technicians. Responsible for honoring all warranty claims.
• Performs consistently to ensure smooth running of service department, proper customer relations, and that all jobs are completed on time.
• Lead install for implementation of internet services throughout the country (Contracted from WOW NET, Interserve)