Geremi Quashie

Guest Communication:

• Answering phone calls and responding to text messages promptly.
• Providing information about availability, rates, and guest house amenities.
• Addressing inquiries and resolving guest concerns professionally.
  

Reservation Management:

• Booking and confirming reservations for guests.
• Updating and maintaining accurate records of reservations, cancellations, and special requests.
  

Customer Service:

• Ensuring a positive experience for guests by addressing their needs and expectations.
• Managing guest complaints and finding effective resolutions.
  

Administrative Tasks:

• Organizing schedules and coordinating guest check-ins and check-outs.
• Handling documentation and maintaining records of guest stays.
  

Problem-Solving:

• Resolving conflicts or misunderstandings with guests efficiently.
• Identifying and addressing any operational issues related to the guest house.