Customer Service Representative
Chees Laundry and Dry Cleaning Services
San Fernando , Trinidad And Tobago
2023 - Current
- Provided guidance on garment care options based on manufacturer labels.
- Identify opportunities to upsell additional services, such as E.G. 1 Hour Martinizing and same day services.
- Offered customers accurate information regarding textile care and services.
- Prompt and efficient resolution of customer complaints.
- Resolved customers' service and billing complaints by adjusting bills and issuing refunds.
- Handled various administrative duties, which included filing paperwork and updating databases.
