Giselle Best
Chaguanas
Summary
Professional, focused on safety and operational efficiency with experience in Emergency Preparedness. Service-oriented and performance-driven with excellent organisational, multitasking and problem-solving abilities, leveraging a tenacious approach and strong attention to detail. Strongly believe that hard work brings great reward and teamwork makes any obstacle easy to overcome.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Civil Aviation Safety Inspector-Aerodromes
Trinidad and Tobago Civil Aviation Authority
10.2019 - Current
- Guided the airport operator and its major aviation stakeholders towards the successful implementation of the Global Reporting Format (GRF) methodology for the assessment and notification of the status of the runway's surface condition.
- Provide aerodromes safety oversight encompassing aerodrome certification, inspections and surveillance of aerodromes
- Develop aerodrome Standards and Regulations, compliance and enforcement, management of state safety programs
- Inspect all Aerodromes inclusive of Heliports/Helidecks for certification and re-certification and review applications and conduct site visits for proposed heliport installations
- Develop aerodrome regulations inclusive of design specification and certification and operation standards
- Process applications from the general public on matters related to use of property, construction of facilities in the vicinity of the airports and heliports
- Process applications for lighting/marking of obstruction as it affects aviation safety
- Process applications for request for special events and special landing of helicopter of local operations
- Assist in the preparation of safety circulars and bulletins, inspection and guidance manuals
- Evaluate aeronautical studies/risk assessments
Duty Manager
Airports Authority of Trinidad and Tobago
06.2011 - 09.2019
- Monitored airside and landside activities and resolved operational difficulties or problems identified.
- Developed and rolled out new policies to enhance safety and operational efficiency at the airport, taking into consideration International Civil Aviation Organisation (ICAO) standards and recommended practices, Airports Council International (ACI) best practice as well as those practices of international and regional partners and the national legal framework, e.g. implementation of Airside Driver Certification Program
- Development and implementation of Airport's Safety Management System based on the four pillars: Policy and Objectives, Risk Assessments, Safety Assurance and Safety Promotion
- Partnered with members of the Airport Emergency Committee to review and amend the Airport Emergency Manual to ensure its accuracy, efficacy and practicality while working within the context of the National Emergency Response Framework
- Planned and coordinated the airport's biennial full scale emergency exercise
- Chaired the Apron Action Group. Worked directly with the airside community to improve safety in airside/apron operations through continuous hazard identification and risk assessments and the implementation of mitigating controls to reduce the likelihood or the severity of risks to an acceptable level of safety
- First responder for airport emergencies e.g. Crash on Airport. Acted as the Incident Commander to establish, coordinate and develop strategies at the Incident Management Post whose primary objectives is to save lives and maintain safe airport/aircraft operations
- Leveraged advanced skills and training to support the needs of the Operations department
- Developed corrective action plans and coordinated its implementation with key departments to maintain the aerodrome's certification
Apron Control Officer
Airports Authority of Trinidad and Tobago
02.2009 - 05.2011
- Coordinated with Air Traffic Control, entry and exit of aircraft to and from parking stands and taxiways
- Allocated aircraft parking positions, based on size of aircraft, boarding bridge capability and gate availability
- Performed daily apron inspections to determine serviceability of surface conditions, apron markings and associated lighting to ensure safe aircraft operations
Information Assistant
Airports Authority of Trinidad and Tobago
03.2003 - 01.2009
- Coordinated with the Supervisor, Information Services to oversee the operations of twenty (20) Customer Service Representatives
- Provided flight and facility information to passengers, staff and the general public
- Made hotel reservations for tourists
- Updated Flight Information Display System
- Liaised with Apron Control Department to allocate appropriate aircraft gate positions. Assigned check-in counters and baggage carousels based on aircraft capacity, time of operation and availability of the asset
Education
Master of Science - Project Management With Dinstinction
The University of The West Indies - St. Augustine Campus
Trinidad And Tobago2020
Certified Associate in Project Management -
Project Management Institute
Newtown Square, PA2018
MBA - Business Administration with Distinction
Edinburgh Business School
Scotland2016
Bachelor of Arts - Business Management and Finance
Heriot Watt University
Scotland2011
Advanced Diploma - Business Management
Association of Business Executives
United Kingdom2008
Skills
- Risk Management
- Detail-oriented
- Customer service-oriented
- Service coordination
- Strong communication skills
- Building effective relationships
Certification
Embry Riddle Aeronautical University Certification in the following course:
- Airport Operational Safety and Certification (MGM 3100)
European Union Aviation Safety Agency (EASA) Certification in the following course:
- Online workshop on Aerodromes Certification
ACI Certification in the following courses:
- Aeronautical Studies and Risk Analysis
- Hazard Identification and Risk Management
- Accident and Incident Investigations
- Safety Management Systems Implementation
- Apron Safety Management
- Emergency Preparedness and Contingency Planning
- Airport Master Planning
- Airside Safety Training
- Human Factors Safety Training
- Runway Safety Management
- Aerodrome Safety Compliance and Auditing
- Airport Revenue Generation
- Accommodating Passengers with Disabilities
ICAO Certification in the following courses:
- National Instructors Course (Aviation Security)
- Emergency Tabletop Exercise Management
- Crisis Management Course
- Security Management
- Air Cargo and Mail Security Course
- National Inspectors (Aviation Security)
- Quality Control in Civil Aviation
- Certification of Participation: ICAO/FAA Workshop on Best Practices for the Development of Aerodrome Manuals and the Use of Procedures for Air Navigation Services- Aerodromes (PANS-AGA)
- Certificate of Completion: Training Course for Apron Control Officers
References
Mr. Curtis Peters
Civil Aviation Safety Inspector - ANS
Trinidad and Tobago Civil Aviation Authority
Phone: (1) 868 781-7926
Email: cupeters7365@gmail.com
Mr. Paul Mayers
Team Lead- Health, Safety and Environment
Airports Authority of Trinidad and Tobago
Phone: (1) 868 384-9285
Email: pomayers@gmail.com
Dr. Ruel Ellis
Coordinator: MSc Project Management
University of the West Indies
St. Augustine Campus, Trinidad
Phone: (1) 868 724-2605
Timeline
Civil Aviation Safety Inspector-Aerodromes
Trinidad and Tobago Civil Aviation Authority
10.2019 - Current
Duty Manager
Airports Authority of Trinidad and Tobago
06.2011 - 09.2019
Apron Control Officer
Airports Authority of Trinidad and Tobago
02.2009 - 05.2011
Information Assistant
Airports Authority of Trinidad and Tobago
03.2003 - 01.2009
Master of Science - Project Management With Dinstinction
The University of The West Indies - St. Augustine Campus
Certified Associate in Project Management -
Project Management Institute
MBA - Business Administration with Distinction
Edinburgh Business School
Bachelor of Arts - Business Management and Finance
Heriot Watt University
Advanced Diploma - Business Management
Association of Business Executives
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