GISELLE JAMES
SAN JUAN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Business Operations Assistant I
Judiciary of Trinidad & Tobago (Children Court - North)
Port Of Spain
03.2020 - Current
- Maintained records of financial transactions including payroll and IHRIS entries.
- Compiled reports on a regular basis for management review.
- Managed office supplies inventory and placed orders when necessary.
- Provided administrative support to the business operations team by maintaining calendars, scheduling meetings and coordinating travel arrangements.
- Ensured compliance with company standards regarding safety, security and confidentiality of data.
- Responded promptly to employees inquiries via phone or email providing accurate information.
- Pleasantly welcomed visitors and employees via answered phone calls and walk-ins.
- Handled incoming calls and directed callers to appropriate departments or employees.
Office Support Assistant
Judiciary of Trinidad & Tobago (Children Court - North)
Port Of Spain
10.2018 - 03.2020
- Provided general administrative and clerical support including filing, photocopying, scanning and faxing documents.
- Organized and maintained office files.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Greeted visitors, ascertained nature of business and announced visitors to appropriate personnel.
- Ordered supplies and maintained inventory of office equipment.
- Created spreadsheets to track data related to departmental operations or specific projects.
- Composed routine correspondence such as letters, memos and emails for staff members.
- Maintained records of employee attendance, holidays and sick leave.
- Scheduled appointments, meetings and travel arrangements for management team members.
- Inputted data into computer databases using Microsoft Office applications such as Excel, Word and PowerPoint.
- Researched information requested by management team members or outside vendors and clients.
- Prepared outgoing mail by drafting correspondence, securing parcels.
- Handled confidential information in a professional manner.
- Operated office equipment such as computers, printers, copiers and scanners.
- Monitored office supplies stock levels and placed orders when necessary.
- Updated contact lists on internal systems and communicated any changes to relevant personnel.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
- Broke down boxes for garbage and recycling.
- Reserved and managed meeting room availability.
Receptionist
Children's Authority of Trinidad & Tobago
Port Of Spain
08.2017 - 11.2018
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered average of 50+ calls and emails daily.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Reported suspicious individuals to supervisor.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Coordinated pick-up and delivery of express mail services.
Travel Coordinator
Children's Authority of Trinidad & Tobago
Port Of Spain
08.2017 - 11.2018
- Developed and managed travel itineraries for clients, ensuring all necessary arrangements were made in advance.
- Coordinate with travel companies as well as drivers to ensure all appointments are met on time.
- Provided support in preparing expense reports by verifying invoices against receipts submitted by travel companies.
- Maintained accurate records of all travel expenses.
- Collaborated closely with travel companies to ensure quality services at reasonable prices.
- Provided timely updates on changes in travel schedules or other related issues affecting clients and employees.
- Continuously strengthened relationships with travel companies.
- Created travel itineraries and made adjustments to meet client specifications.
Data Entry Clerk
Ministry of Health (Chemistry, Food & Drugs Division)
Port Of Spain
01.2014 - 11.2015
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Organized files according to established procedures for easy retrieval later on.
- Prepared summaries of daily work completed for review by supervisors.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed existing information for accuracy and made necessary corrections.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Assisted colleagues with resolving any issues related to data entry operations.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Screened and regularly answered calls to provide assistance to important clients.
Internship Student
Newsday Newspaper
Port Of Spain
07.2013 - 08.2013
- Worked closely with graphic, photo and video teams to plan and produce compelling content.
- Create layout design and worked with production team members to complete daily and weekly content schedules.
Exam Invigilator
Ministry of Education
05.2011 - 06.2013
- Ensured exam room was set up with correct materials and equipment prior to start of exams.
- Monitored students during exams, ensuring they followed all regulations and instructions.
- Provided assistance to students during exams as needed.
- Reported any irregularities or breaches in exam protocols to the Exam Officer.
- Checked student identification prior to admission into the exam venue.
- Collected completed answer booklets from each student at end of exam session.
- Provided support and guidance to invigilators who were new or inexperienced.
Secretary
Water And Sewerage Authority
St. Joseph
09.2007 - 12.2007
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Assisted with special projects or tasks related to departmental functions upon request.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Telemarketer
Direct One
Port Of Spain
03.2005 - 08.2005
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Initiated outbound calls to prospective clients using scripts.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
Assistant Secretary
TNACO Plumbing
Mt. Hope
06.2001 - 12.2005
- Provided administrative support to the Secretary, including managing calendars and scheduling meetings.
- Managed data entry tasks for the office and maintained accurate records of activities.
- Answered phone calls from external contacts and provided information or directed inquiries appropriately.
- Maintained a filing system for important documents such as contracts, agreements, invoices.
- Performed general clerical duties such as sorting mail, photocopying documents, ordering supplies.
- Acted as liaison between external stakeholders such as vendors or clients when necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction at all times.
- Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets.
Sales Clerk
Disc Depot
Port Of Spain
06.2004 - 08.2004
- Greeted customers and responded to inquiries in a professional manner.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Ensured that promotional materials were adequately stocked at all times.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Performed price checks for items requested by customers when needed.
- Put new merchandise on shelves and racks in attractive arrangements.
Education
Some College (No Degree) - Mass Communications
School of Business & Computer Science
Port Of SpainSome College (No Degree) - Business Management
School of Business & Computer Science
Champ Fleurs 06.2011
Some College (No Degree) - Computer Literacy
Computer Learning Centre
Arouca2004
Computer Literacy
Arouca Learning Centre
Arouca2001
High School Diploma -
El Dorado Senior Comprehensive School
El DoradoSkills
- Payroll Administration
- Customer Service
- Data Entry
- Administrative Support
- Records Management
- Clerical Support
- Meeting Planning
- Office Administration
- Travel Administration
- Travel Coordination
- Data Entry Documentation
- Multi-Line Phone Proficiency
- Inventory Systems
- Memo Preparation
References
Neisha Grant
Position: Management Assistant II
Company: W.A.S.A
Contact Number: 662-2302 (Work)
Lockhart Jack
Position: Administrative Officer II
Company: Ministry of Trade and Industry
Contact Number: 623-2931 (Work)
Timeline
Business Operations Assistant I
Judiciary of Trinidad & Tobago (Children Court - North)
03.2020 - Current
Office Support Assistant
Judiciary of Trinidad & Tobago (Children Court - North)
10.2018 - 03.2020
Receptionist
Children's Authority of Trinidad & Tobago
08.2017 - 11.2018
Travel Coordinator
Children's Authority of Trinidad & Tobago
08.2017 - 11.2018
Data Entry Clerk
Ministry of Health (Chemistry, Food & Drugs Division)
01.2014 - 11.2015
Internship Student
Newsday Newspaper
07.2013 - 08.2013
Exam Invigilator
Ministry of Education
05.2011 - 06.2013
Secretary
Water And Sewerage Authority
09.2007 - 12.2007
Telemarketer
Direct One
03.2005 - 08.2005
Sales Clerk
Disc Depot
06.2004 - 08.2004
Assistant Secretary
TNACO Plumbing
06.2001 - 12.2005
Some College (No Degree) - Mass Communications
School of Business & Computer Science
Some College (No Degree) - Business Management
School of Business & Computer Science
Some College (No Degree) - Computer Literacy
Computer Learning Centre
Computer Literacy
Arouca Learning Centre
High School Diploma -
El Dorado Senior Comprehensive School
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