Giselle Mitchell
D'abadie
Summary
Dynamic team leader with a proven track record at Tourism Trinidad, enhancing customer satisfaction through innovative training programs and strategic planning. Expertise in process optimization and employee motivation, fostering collaboration and driving growth. Consistently achieves objectives while maintaining strong interdepartmental relationships.
Overview
12
12
years of professional experience
Work History
Team Leader
Tourism Trinidad
Piarco
08.2023 - Current
- Oversaw training programs that enhanced team skills and knowledge.
- Motivated team members to boost customer satisfaction and loyalty, supporting retention and growth.
- Maintained positive relationships with staff and management to foster collaboration.
- Collaborated with departments to streamline processes and improve cooperation.
- Assisted in recruitment by interviewing candidates and advising on hiring decisions.
- Created plans addressing efficiency, cost, and profit-related challenges.
- Reviewed customer service surveys and implemented strategies to elevate satisfaction ratings.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Director of Business Development
Nexus Care Ltd
Arouca
08.2019 - Current
- Established ambitious employee goals to drive achievement and exceed business targets.
- Conducted market research to analyze competitors and identify trends.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Generated leads and capitalized on business opportunities to increase revenue.
- Developed and executed a comprehensive business development strategy for the organization.
- Identified key clients and targets while crafting growth plans for priority service lines.
- Negotiated partnerships with industry leaders to expand market presence and influence.
- Drafted proposals for potential clients, detailing product features, costs, and delivery timelines.
Healthcare Administrator
The Stroke & Diabetes Center
Piarco
12.2016 - 02.2019
- Oversaw daily business operations, enhancing efficiency through effective employee management.
- Managed account development with clients to drive growth and establish strong relationships.
- Cultivated team motivation through demonstrated leadership and effective people management strategies.
- Reported costs, plans, and revenue trends to directors on a daily and weekly basis.
- Created social media strategies that boosted brand visibility and engagement.
- Developed a customer database to streamline communication and improve service delivery.
- Established processes for job flow, payroll, accounts receivable, and schedule tracking.
- Collaborated with consultants, clients, vendors, and subcontractors on contract modifications.
Event Co-ordinator
Caribbean Medical Providers Practicing Abroad (CMPPA)
11.2016 - 02.2019
- Collaborated with clients to define goals and expectations for events.
- Gathered event requirements while identifying opportunities through customer consultations.
- Negotiated contracts with venues, caterers, and entertainment providers for optimal terms.
- Managed inventory of supplies and equipment, ensuring readiness for upcoming events.
- Coordinated logistics for international events, including travel, accommodations, and compliance.
- Developed event timelines to guarantee completion of tasks on schedule.
- Implemented marketing strategies across platforms to maximize attendance at events.
- Conducted post-event evaluations to assess program success against client objectives.
Placement Officer
Eve Anderson Recruitment Limited
Port of Spain
01.2016 - 11.2016
- To oversee more than twenty business client accounts with a responsibility to
- Understand and analyzing Business/Project requirements.
- Build networks to find qualified candidates.
- Efficiently and effectively fill open positions.
- Established and maintained relationships with hiring managers to stay abreast of current and future hiring and business needs.
- Interviewed applicants to obtain information on work history, training, education and job skills.
Account Manager
Marine Consultants
Port of Spain
10.2013 - 12.2015
- Served as liaison between company and Oil & Gas and Marine clients to address needs and inquiries.
- Arranged invoices and documentation for seamless project execution.
- Ensured timely completion of multiple projects, meeting all deadlines.
- Managed costing and sourcing of materials/products while planning projects effectively.
- Delivered orders on schedule by overseeing finishing and completion processes.
- Collaborated with stakeholders to identify project priorities and delivery options.
- Generated leads through strategic cold calling efforts to boost sales pipeline.
- Tracked sales performance metrics, reporting successes and improvement areas to senior management.
Education
Professional Certificate - Crafting Powerful Proposals
Arthur Lok Jack Global School of Business
08.2018
Masters of Business Administration -
Anglia Ruskin University
06.2018
Professional Certificate - Public Relation
School of Business and Computer Science
06.2012
LLB Bachelor of Laws - Law
University of London
Professional Certificate - Events Management
School of Business and Computer Science
Skills
- Time management
- Adaptability
- Team leadership
- Project oversight
- Communication and networking
- Innovation
- Employee training
- Customer service
- Process optimization
- Conflict resolution
- Performance management
- Strategic planning
- Program development
Volunteer Experience
Event Co-ordinator, 01/01/16, present, Caribbean Medical Providers Practicing Abroad (CMPPA)
Cognitive Traits
100%, 99%, 95%, 90%, 81%, 80%
Profile
Giselle Mitchell,
DOB:01/11/86,
Email:gisellemitchell@hotmail.com
Tel: 391-9787
Lot 8 Saddle Nook Circular, D'abadie, Trinidad
Hobbies: Travel, Getting lost in a good book, Feeling the music, Netball
References
References available upon request.
Timeline
Team Leader
Tourism Trinidad
08.2023 - Current
Director of Business Development
Nexus Care Ltd
08.2019 - Current
Healthcare Administrator
The Stroke & Diabetes Center
12.2016 - 02.2019
Event Co-ordinator
Caribbean Medical Providers Practicing Abroad (CMPPA)
11.2016 - 02.2019
Placement Officer
Eve Anderson Recruitment Limited
01.2016 - 11.2016
Account Manager
Marine Consultants
10.2013 - 12.2015
Professional Certificate - Crafting Powerful Proposals
Arthur Lok Jack Global School of Business
Masters of Business Administration -
Anglia Ruskin University
Professional Certificate - Public Relation
School of Business and Computer Science
LLB Bachelor of Laws - Law
University of London
Professional Certificate - Events Management
School of Business and Computer Science
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