Giselle Pillai-Ayoung
Port of Spain,POS
Summary
Dedicated insurance professional, proven in meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Manager Underwriting, Group Risk & Broker Services
TATIL
05.2024 - Current
- Manages daily operations of the underwriting process.
- Provides decisions and recommendations for complex cases.
- Reviews plans and procedures regarding risk management, application and renewal, and acceptance and rejection.
- Ensures that department milestones/goals are met and adhering to approved budgets.
- Involved in developing and enacting policies and procedures, conducting quality control, and supporting financial due diligence activities.
- Business development - Brokers.
- Providing counsel on a variety of underwriting issues and work closely with executive management to ensure profitable growth.
Manager, Underwriting & Group Risk
Trinidad And Tobago Insurance Limited (TATIL)
05.2023 - 05.2024
- Risk and Underwriting Management - All lines of P&C business including oversight over the Group Risk Portfolio for the ANSA McAl Group.
- Managed daily operations of the underwriting process.
- Provided decisions and recommendations for complex cases.
- Reviewed plans and procedures regarding risk management, application and renewal, and acceptance and rejection.
- Ensured that department milestones/goals are met and adhering to approved budgets.
- Involved in developing and enacting policies and procedures, conducting quality control, and supporting financial due diligence activities.
- Provided counsel on a variety of underwriting issues and work closely with executive management to ensure profitable growth.
- Managed and motivated employees to be productive and engaged in work.
Senior Manager, Underwriting
Insurance Company Of The West Indies (ICWI)
07.2022 - 03.2023
- Development and oversight of all operational and strategic initiatives for Trinidad and Tobago Market.
- Oversight over of all staff, branches, agents, sales and marketing, expenses and incentives.
- Relationship Management.
- Business Development.
Manager, Corporate Intermediaries - Risk & Administration
Guardian General Insurance Limited
01.2021 - 06.2022
- Risk and Underwriting Management - All lines of business- Broker and Corporate Agencies.
- Oversee the Licensing, Certification and Renewal Registration internal process for the existing Network of 37 Corporate Agencies & 300 Salespersons.
- Oversight of operational and strategic initiatives.
- Oversight of benefits, expenses, incentives, ordinary commissions and contingency profit commissions.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager, Agency Network
Guardian General Insurance Limited
04.2020 - 12.2020
- Conducted recruitment and selection process for to achieve growth objectives.
- Oversee the Licensing, Certification and Renewal Registration internal process for the existing Network of 33 Corporate Agencies & 260 Salespersons.
- Oversight of operational and strategic initiatives.
- Developed and implemented premium growth campaigns.
- Overview of ordinary commissions, contingency profit commissions and other commission incentives.
- Managed the monitoring and analysis of the units' portfolio performance for trends to develop strategic opportunities or take corrective action.
- Developed operational plans for the Agency Network
- Initiative owner on project teams working closely with Mc Kinsey and Company on five (5) year strategic business growth plans.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Associate, Trinidad Agency Network
Guardian General Insurance Limited
08.2019 - 03.2020
- Evaluated new prospects and their competitive advantage for suitability and recruitment with a focus on strategic targeted development
- Administration and monitoring of CBTT regulatory framework for 38 Corporate Agencies & 242 Independent Salespersons
- Developed operational plans for the Trinidad Agency Network in line with proposed budget.
- Mentored junior team members in networking concepts and best practices, fostering professional growth within the team.
- Managed relationships with vendors and service providers, negotiating contracts to optimize cost-effectiveness while maintaining quality standards.
- Conducted regular performance assessments of the network to ensure optimal functionality, addressing any identified deficiencies promptly.
Corporate Risk Associate, Commercial, Property, Liability and Marine
Guardian General Insurance Limited
07.2018 - 07.2019
- Spearheaded new business development & renewal retention initiatives.
- Monitored industry trends.
- Overseas Market Liaison for risk placement (FAC or Special Acceptance).
- Monitored compliance & adherence to RI treaties & Underwriting Authority Limits.
- Staff training and coaching & Performance Management Assessments.
Business Development Associate, Broker
Guardian General Insurance Limited
02.2018 - 06.2018
- Department liaison with the overseas market for risk placement.
- Monitored sales closing ratio targets on a monthly basis.
- Monitored new potential business leads.
- Delegation and organization of department.
Team Leader, Commercial Lines
Guardian General Insurance Limited
04.2017 - 02.2018
- Monitored compliance and adherence to RI Treaties.
- Administrative duties including overseeing receivables.
- Assisted with preparation of budgets and RI budgets.
- Involved in different project initiatives.
- Project Lead - Marine New Business Initiative.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Service Representative
Guardian General Insurance Limited
10.2015 - 03.2017
- Liability and Marine Underwriting.
- Tenders and complex risk underwriting.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Underwriter
Guardian General Insurance Limited
01.2007 - 01.2011
- Liability and Marine Underwriting
- Broker visits
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Developed strong relationships with brokers, leading to higher volumes of quality submissions and successful underwriting.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Conducted ongoing market research to identify trends, enabling the company to adjust its product offerings as needed.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
Sales Support Assistant
Guardian Life of the Caribbean Limited
01.2006 - 01.2007
- Coordinated meetings and appointments, and performed clerical tasks.
- Maintained office systems and services.
- Organized office operations and procedures, and supervised staff.
- Improved customer satisfaction with prompt and accurate responses to inquiries and concerns.
- Assisted in the creation of engaging sales presentations for potential clients.
Trainee Assistant Underwriter
Colonial Fire and General Insurance Company Limited
01.2003 - 01.2006
- Serviced customers by resolving product and service challenges, as well as providing relevant product and service information.
- Motor and Homeowner's Underwriting
- Motor and Workmen's Compensation claims administration.
- Prepared customer service reports by collecting and analyzing customer information.
- Informed customers with information about other products and services when appropriate.
- Contributed to team effort by accomplishing related tasks as needed.
- Completed clerical tasks such as filing, copying, cashing and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
Education
City University
MalaysiaMaster of Business Administration - Leadership, Entrepreneurship and Innovation
Anglia Ruskin University
UK01.2020
Certificate - General Insurance
The Chartered Insurance Institute
UK01.2005
Three (3) GCE Advanced Level Subjects -
The University of The West Indies - Sixth Form College
St. Augustine, Trinidad01.2003
Eight (8) CXC General Ordinary Level Subjects -
St Joseph's Convent. St Joseph
St. Joseph, Trinidad01.2001
Skills
Team Management
Coaching and Mentoring
Recruitment and Selection
Strategic Oversight
Business Development
Quality Report Writing
Leadership Management
Risk Management
Policies and Procedures
Portfolio Management
Process Implementation
Process Optimization
Sales and Marketing
Complex Problem-Solving
Operational Budgeting
Strategic Planning
Staff Development
Effective Communicator
Excellent Verbal Skills
Adaptability and Flexibility
Collaborative and Participative
Team Player
Honest and Trustworthy
Critical Thinking
References
Available Upon Request
Training
Management Development Programme, The Bullet Proof Manager, CRESTCOM, 2017
Leadership Enrichment Training, Development Consulting Center Ltd, Richard Solomon, Currently pursing 2024
Timeline
Manager Underwriting, Group Risk & Broker Services
TATIL
05.2024 - Current
Manager, Underwriting & Group Risk
Trinidad And Tobago Insurance Limited (TATIL)
05.2023 - 05.2024
Senior Manager, Underwriting
Insurance Company Of The West Indies (ICWI)
07.2022 - 03.2023
Manager, Corporate Intermediaries - Risk & Administration
Guardian General Insurance Limited
01.2021 - 06.2022
Manager, Agency Network
Guardian General Insurance Limited
04.2020 - 12.2020
Associate, Trinidad Agency Network
Guardian General Insurance Limited
08.2019 - 03.2020
Corporate Risk Associate, Commercial, Property, Liability and Marine
Guardian General Insurance Limited
07.2018 - 07.2019
Business Development Associate, Broker
Guardian General Insurance Limited
02.2018 - 06.2018
Team Leader, Commercial Lines
Guardian General Insurance Limited
04.2017 - 02.2018
Customer Service Representative
Guardian General Insurance Limited
10.2015 - 03.2017
Underwriter
Guardian General Insurance Limited
01.2007 - 01.2011
Sales Support Assistant
Guardian Life of the Caribbean Limited
01.2006 - 01.2007
Trainee Assistant Underwriter
Colonial Fire and General Insurance Company Limited
01.2003 - 01.2006
City University
Master of Business Administration - Leadership, Entrepreneurship and Innovation
Anglia Ruskin University
Certificate - General Insurance
The Chartered Insurance Institute
Three (3) GCE Advanced Level Subjects -
The University of The West Indies - Sixth Form College
Eight (8) CXC General Ordinary Level Subjects -
St Joseph's Convent. St Joseph
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