Gabrielle Leotaud
Business Operations Manager
Belmont,Spain
Summary
Professional who brings organization and clarity to projects, understands complex business issues and communicates ideas concisely and effectively. Capable of managing multiple projects and simultaneously translating concepts and business direction into actionable plans.
Overview
28
28
years of professional experience
Work History
Experience Teacher
Holy Rosary Prep School
Trinidad
01.2019 - Current
- Responsible for the preparation and instruction of lesson plans to 7/8 year old students inseveral subject areas
- Duties include: ∙ Assigning and correcting of homework; Documenting student progress; development andgrading of tests to ensure student learning
Operations/HR Manager
Caribbean Ideas (Synapse) Limited
, Trinidad
01.2013 - 01.2016
- Responsible for the internal operations and business systems, policies and procedures for the operations, finance and HR functions for the entrepreneurial business
- General Operations / Office Management - Managed all office administration tasks, including key vendors/suppliers and tracking against budget; Ensured all financial obligations with respect to the office were met on time; Negotiated with key suppliers as appropriate and held suppliers accountable for their deliverables; Management of the company asset inventory.
- Accounting & Financial / Expense Management - Client Invoicing via Accounting System (Quickbooks); Petty cash management; Follow up on Account Receivables (reduced receivables by $300k in 2 months).
- Business Analysis & Reporting - Management of monthly business review, to ensure that CI is an appropriately data-driven organization; Revamped client onboarding and development processes to ensure efficiency of projects; Recreated all accompanying checklists and forms.
- Human Resource Management - Management of candidate recruitment and selection process; Development of onboarding and training programs for new staff, and conducting sessions as appropriate, or coordinating with execs / other internal staff to deliver onboarding sessions; Collaborated with people managers to develop learning and development / training plans for the team; General Human Resources Advisory - proactively assessed and identified needs, communicated with executives and acted as an advocate for staff as well as an advocate for the “CI way”; Planned/coordinated team sessions and other internal activities; All other HR administration tasks and activities (letters, attendance tracking, etc.).
Account Manager
Illuminat, Massy Technologies
Trinidad
01.2010 - 01.2012
- Responsible for Oracle Solutions sales in Trinidad and the entire English-speaking Caribbean.
- Provision of Account Management services to assigned customers across all industry sectors with focus on the Energy Sector in Trinidad and Tobago
- Key accountabilities included: ∙ Meeting mutually agreed upon sales quotas
- Relationship-building to ensure mutual ILLUMINAT/Customer benefit and manage customer complaints
- Identifying opportunities within accounts for ILLUMINAT as an organization
- Account planning and pre-qualification to reduce risk in assigned accounts.
Business Development and Marketing Executive
Granite City Consulting
Trinidad
01.2007 - 01.2008
- Responsible for the general organization and coordination of Business Development of the Trinidad & Tobago Energy Guide, to ensure that sales targets are met.
- Also responsible for the total coordination of the Offshore Technology Conference (OTC), inclusive of budgeting, sales and marketing as well as coordinating company participation at conferences or tradeshows, both local and international.
Project Leader
Money Market Brokers, CMMB
01.2006 - 01.2006
- Responsible for the rebranding initiative at CMMB (now First Citizens Investment Bank) aspart of a global expansion project, with the goal of building and maintaining the culture andimage of CMMB
- Ensure that all activities and events are arranged so as to create staffengagement and inspire customer confidence and loyalty.
JP MORGAN CHASE
New York, NY
01.1997 - 01.2005
Retail Banking/Marketing (Assistant Vice President)
Chase
01.2003 - 01.2005
- Managed marketing projects for, Chase's Workplace Financial Services (WFS) to support relationship management marketing efforts via cross-functional teams
- Contributed to surpassing departmental objectives by over 40%.
Marketing Analyst (Assistant Treasurer)
01.2002 - 01.2003
- Managed the production and coordination of sales materials to support an aggressive numberof onsite events
- Managed vendor relationships and participated in various special projects
- Efforts contributed to surpassing event goals by 20%
- Developed the plan for the redevelopment and redesign of product features for International
- Mployees
- Strategized new business initiatives such as establishing a wire transfer processto accommodate expatriate employees on a regular basis which increased revenues by15%
- Developed communication materials specifically for this population
- Grew the numberof customers on the program from 1,800 to 9,500
Implementation Leader (Assistant Manager)
01.1999 - 01.2002
- Responsible for developing and implementing communication and marketing plans for all new
- FS clients: Developed product specific project plans that reflected departmental direction; Met withexternal customers regularly to finalize close of business topics; Monitored and consultedcorporate clients to ensure compliance with contractual requirements.
Sr. Customer Service Representative
Chase Payroll Solutions
01.1997 - 01.1999
Customer Service Representative
Chase Bank
01.1994 - 01.1997
Education
MS - Nutrition
Brooklyn College
BSC - Nutrition & Food Sciences
Hunter College
Skills
Experienced in Microsoft and Google Suites
Invoice experience
Office management experience
Customer experience management
Report preparation
International sales support
Complaint resolution
Creative problem solving
Professional telephone demeanor
Administrative support
Vendor sourcing
Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Experience Teacher
Holy Rosary Prep School
01.2019 - Current
Operations/HR Manager
Caribbean Ideas (Synapse) Limited
01.2013 - 01.2016
Account Manager
Illuminat, Massy Technologies
01.2010 - 01.2012
Business Development and Marketing Executive
Granite City Consulting
01.2007 - 01.2008
Project Leader
Money Market Brokers, CMMB
01.2006 - 01.2006
Retail Banking/Marketing (Assistant Vice President)
Chase
01.2003 - 01.2005
Marketing Analyst (Assistant Treasurer)
01.2002 - 01.2003
Implementation Leader (Assistant Manager)
01.1999 - 01.2002
JP MORGAN CHASE
01.1997 - 01.2005
Sr. Customer Service Representative
Chase Payroll Solutions
01.1997 - 01.1999
Customer Service Representative
Chase Bank
01.1994 - 01.1997
MS - Nutrition
Brooklyn College
BSC - Nutrition & Food Sciences
Hunter College