Hadassah Gordon

• Evaluate client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Build client social media presence and reach through relatable story telling and brand awareness campaigns.
• Complete content creation and copywriting as needed.
• Monitor digital leads and generate relevant reports.
• Negotiate 68+ B2B arrangements on behalf of clients.
• Coordinate and manage in-store promotional activations.

• Undertake the duties of the Senior Business Operations Assistant
• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
• Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Assisted in preparation of financial reports, budgeting and forecasting for executive office.
• Boosted morale within teams by fostering a positive work environment with open lines of communication.

Note: Local Agencies utilized for the period of employment.

Description: Brand Communications Product Information Expert – Trade Marketing Department. (Managerial / Supervisory Position)

Lead Samsung Galaxy Master Trainer (Promoted 2016)
• Oversee and Coach other Galaxy Trainers in the Region.
(TT, Dominica Republic, Jamaica and Puerto Rico)
• Conduct regular needs analysis feedback loops.
• Lead, schedule and monitor team meetings and performance. (Local Team of 15 Merchandisers under my purview, plus regional assistance to other islands)
• Selected as Trainer / Training Best Practice for my Region.
• Achieved Upward of 200% Product Training KPI achievements annually.
• Assisted Sales Division in closing upward of $50Million+ USD; with engaging, informative and charismatic product knowledge delivery, as part of the sales / negotiation process. (Government Ministries, Carriers, Corporations)
• Generate relevant Reports as per client requests.

Samsung Galaxy Master Trainer TT (Promoted 2015)
• Manage and execute the training of all Samsung employees in Trinidad and Tobago. (Corporate Guidelines - Strategic Focus and Adherence, Brand Story, Product Knowledge, Marketing / Sales Strategies, Onboarding, Soft Skills).
• Devise and implement training plans, incentives and activations.
• Monitor, manage and excel at Samsung training targets (KPI's).
• Marketing Events: collaborated with communications, public relations, events and media specialists in coordinating brand product knowledge events.
• Field Activations: engage at brand product launch events and instore promotions alongside our team, stakeholders and the media as needed.
• First Samsung TT Trainer to successfully lead and coordinate mass training marketing events eg. 300+ attendees.
• Guest Speaker at client related Tech events and/or partner events (CANTO Caribbean, Bmobile: Planting Seeds @ Oval Booth and so on.)
• Choreographed Dances for Samsung Store Openings.

Samsung Galaxy Trainer TT
• Train all Samsung Employees and Clients within TT Market.

• Created a welcoming environment for engaging customers during promotions.
• Educated customers on the client's product features and benefits, resulting in increased turnover and satisfaction for both the customer and the client .
• Offered Job Promotion based on outstanding performance.

• Social Work: Degree Program Internship
• Shadow and lend assistance to Social Workers and Management.

• Social Work: Degree Program Internship
• Shadow and lend assistance to Social Workers and Management.

• Administrative Support to the Primary Care Nurse Manager.

• Administrative Support to the Primary Care Nurse Manager

• Administrative Support to CFO and CEO
• Awarded for outstanding performance by AFETT

• Wilderness Survival Skills Training and Duties at Camp.

• Manage team input and output : raw materials, scheduling and quality adherence.
• Responsible for meeting production targets and completion deadlines.
• Won Junior Company of the year.