Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Haley Ramdass

California

Summary

  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position. Ready to help team achieve company goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Driven customer support officer with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CSO Customer Support Officer - Processing

Scotiabank
98-99 Bhim Street Chaguanas Trinidad And Tobago
08.2017 - Current
  • Cross-trained and supported/assisted other customer service officers.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Waterloo Secondary School
06.2016

Dow Village Government Primary School
06.2011

Skills

  • Customer Service
  • Team Player
  • Honest and Dependable
  • Reliable and Responsible
  • Punctuality
  • Adaptable and Flexible
  • Team Leadership
  • Active Listening
  • Attentive and Observant
  • Professional Demeanor

Additional Information

I am an eager twenty-five year old, ready and willing once given the opportunity to become a cabin crew member / flight attendant for this airline. To be able to develop a deep sense of purpose and pride in serving my fellow men. Keeping passengers safe and working amongst the best crew members in the world. I believe this airline can help me achieve the meaningful life-long career that I am seeking.

Certification

Completed Certificates:

  • Emergency Care and Safety Institute - Adult, Child and Infant CPR and AED, Standard First Aid
  • CTS College in Collaboration with Swymology Limited - Flight Attendant Swimming
  • University of the West Indies - Introduction to Psychology (UWI - short course)
  • Sital College - Flight Attendant Course

Timeline

CSO Customer Support Officer - Processing

Scotiabank
08.2017 - Current

High School Diploma -

Waterloo Secondary School

Dow Village Government Primary School
Haley Ramdass