Hannah Wright
Valsayn
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Telecommunications Customer Service Representative
IQOR
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
HYAT REGENCY
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Senior Receptionist
PIARCO PALACE
01.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Telecommunications Customer Service Representative
DIRECONE
01.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Applied Engineering Physics - Fundamental Mathematics
University of Trinidad & Tobago
10.2024
Mathematics, English, P.O.B, O.A, Social Studies
Corpus Christi College
01.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
References
- Jewel Felix, 763-7508, Manager in Dairy Queen
- Taechelle Soogrim, 366-4004, Quality Control Analyst (IQOR)
- Juliet Laborde, 242-6879 Ext 509, Piarco Palace Supervisor
Timeline
Senior Receptionist
PIARCO PALACE
01.2023 - 01.2024
Telecommunications Customer Service Representative
IQOR
09.2022 - Current
Server
HYAT REGENCY
01.2022 - Current
Telecommunications Customer Service Representative
DIRECONE
01.2019 - 01.2020
Mathematics, English, P.O.B, O.A, Social Studies
Corpus Christi College
Applied Engineering Physics - Fundamental Mathematics
University of Trinidad & Tobago
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