Hazel Clarke
Santa Cruz
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
32
32
years of professional experience
Work History
Operations Manager, Cath Lab
Advanced Cardiovascular Institute Ltd
Cocorite, Trinidad
04.2005 - Current
- Analyzed data from daily reports to identify trends in production performance metrics.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Managed scheduling, training and inventory control.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Tracked and replenished inventory to maintain par levels.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created detailed reports on the performance of individual departments within operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Collaborated with team leaders on quality audits.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Responded to information requests from superiors, providing specific documentation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Planned delivery routing, team workflows, and promotional initiatives.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed and implemented operational procedures to ensure quality standards are met.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Performed cost analysis for various projects to determine budget requirements.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Cath Lab Co-ordinator
Syncor International
Port Of Spain, Trinidad
06.2003 - 04.2005
- Supervised teams of field technicians, responding to inquiries and resolving conflicts.
- Monitored inventory levels, ordered supplies, and organized storage areas for efficient use of space.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
Cath Lab Co-ordinator
Acute Care International Ltd
Port Of Spain, Trinidad
08.1998 - 04.2003
- Maintained and calibrated lab instruments and equipment to streamline use.
- Supervised teams of field technicians, responding to inquiries and resolving conflicts.
- Monitored inventory levels, ordered supplies, and organized storage areas for efficient use of space.
- Developed project timelines and schedules, prioritizing tasks for entire team of professionals.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
Cath Lab Secretary
Eric Williams Medical Sciences Complex
Mount Hope, Trinidad
03.1993 - 05.1998
- Arranged hospital admissions for patients as required.
- Performed basic clerical duties such as filing documents, preparing correspondence, photocopying materials.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Answered telephones, directed calls to appropriate personnel, and responded to inquiries from patients, physicians and other healthcare professionals.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Prepared reports for the laboratory director summarizing daily activities.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed inventory of laboratory equipment and supplies ensuring adequate stock levels at all times.
- Ordered and maintained supply inventory for medical office.
- Provided administrative support to laboratory staff members as needed.
Education
Certificate - Human Resources
Ciprani Labour College
St Augustine06-2005
Certificate in Chartered Institute of Purchasing - Purchasing
School of Business And Computer Sciences
Mount Hope07-2003
High School Diploma -
Diego Martin Government Secondary
Diego Martin07-1989
Diploma - Supply Chain Management
UniAthena
On LineSkills
- Data analysis
- Inventory management
- Process optimization
- Operational efficiency
- Project management
- Cross-functional collaboration
Accomplishments
- 2001 Syncor - Above and Beyond the Call of Duty
- 2006 ACI Outstanding Service and Dedication
Timeline
Operations Manager, Cath Lab
Advanced Cardiovascular Institute Ltd
04.2005 - Current
Cath Lab Co-ordinator
Syncor International
06.2003 - 04.2005
Cath Lab Co-ordinator
Acute Care International Ltd
08.1998 - 04.2003
Cath Lab Secretary
Eric Williams Medical Sciences Complex
03.1993 - 05.1998
Certificate - Human Resources
Ciprani Labour College
Certificate in Chartered Institute of Purchasing - Purchasing
School of Business And Computer Sciences
High School Diploma -
Diego Martin Government Secondary
Diploma - Supply Chain Management
UniAthena
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