Heather Ramlal
Princes Town
Summary
Experienced with talent management, employee relations, and HR compliance. Utilizes effective communication and strategic planning to support organizational objectives. Possess a consistent record of being proactive, visionary, collaborative and implementing policies that promote workplace efficiency and employee satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Officer
Persad Supermarket
10.2018 - Current
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Conducted various job interviews and conducted exit surveys to verify compliance with HR best practices for multiple levels of operations.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement, taking initiative to offer proposed changes for approval of Director
- Developed and implemented comprehensive human resources procedures in compliance with applicable laws.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees and management.
- Supported talent acquisition and staff needs by facilitating targeted recruitment campaigns.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Developed comprehensive training programs to enhance employee skillsets.
- Organized team-building events to promote camaraderie among employees and boost morale.
- Providing support to managers to coach and discipline employees.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
Data Entry Clerk
Mercury Marketing Limited
02.2018 - 09.2018
- Completed data entry tasks with accuracy and efficiency.
- Sole personnel to digitally update product information/PLUs for a newly established POS system.
- Cashier and sales representative duties
- Balanced sales at end of day
- Prepared price quotes for customers
- Maintained files, records, and chronologies of entry activities.
Library Assistant
Tableland Secondary School
09.2015 - 02.2018
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from children and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Developed library displays and implemented innovative outreach activities for improved engagement.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Served as a reliable point of contact for children needing technical support with computers, printers, or other equipment.
- Participated in school events as support and administrative
Education
High School Diploma -
Parvati Girls' Hindu College
Debe07-2010
Skills
- HR policies and procedures
- Organizational development and documentation creation
- Report writing
- Recruitment, Onboarding and orientation
- Employee relations
- Quality assurance
- Performance evaluation
- Labor and IR relations
- HR analytics
- Employment law
- Documentation and recordkeeping
- Progressive disciplinary procedure
Certification
- Train the Trainer with Emotional Intelligence - SBCS (May 2023)
- Professional Certificate in HRM - SBCS (April 2021)
- HR Policy Design - UWI/ALJ (Feb 2019)
- Employee and Industrial Relations - UWI Roytec (Feb 2020)
- National Insurance Board Workshop (2024)
- Fire Safety Awareness - Xotherm Fire Safety Solutions and Consultancy (March 2021)
- Initial First Aid - Xotherm Fire Safety Solutions and Consultancy (March 2021)
Additional Information
Hobbies: Reading, Gardening, Various artistic pursuits, Sightseeing, Participating in community outreach
Languages
Spanish
Beginner (A1)
Timeline
Human Resources Officer
Persad Supermarket
10.2018 - Current
Data Entry Clerk
Mercury Marketing Limited
02.2018 - 09.2018
Library Assistant
Tableland Secondary School
09.2015 - 02.2018
High School Diploma -
Parvati Girls' Hindu College
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