Hendra Samuel
IT Analyst
Lotus Grove,VA
Summary
Professional IT Analyst well-versed in setting up hardware and software components for all LAN and WAN hardware components, and configuring correct communication media segments. Led and advised the Navy Staff in re-engineering business processes and underpinning their IT infrastructure and services . Polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Skilful in weighing crucial business and IT needs against computer system and procedural limitations to assess road maps for optimal functions. Experienced in US Navy with over 15 years of experience in the IT industry. Excellent people skills, working with diverse groups, reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work History
IT Analyst
Walter Reid Medical Center
, VA
10.2018 - 03.2019
- Resolved malfunctions with systems and programs through troubleshooting.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Investigated and addressed system issues to enhance usability and improve functionality.
Technical Writer
Mark Center
, VA
10.2016 - 12.2017
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Assistant Contract Technical Representative
Pentagon
, VA
12.2016 - 08.2017
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Communicated employee feedback and observational discoveries to senior officials, advocating for needed technical changes to [Task] protocols.
Server Analyst/Marine Corps Network Operation Sys
Quantico
, VA
07.2016 - 09.2016
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Performed network security design and integration duties.
Integration/Test Engineer/System Administrator
Pentagon
, VA
09.2012 - 01.2014
- Provisioned new software and hardware for use according to internal business and security policies.
- Created patches and solutions to fix bugs in existing applications.
- Installed and upgraded [Type] internal and third party software.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Migrated data from legacy system to [Software] databases using SSIS to overcome transformation constraints.
- Implemented corrective plans of action for network availability, utilization and latency.
SCI System Administrator
United States Navy, DISA/JSSC
Washington, DC
10.2008 - 09.2012
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for [Number] users.
- Developed and deployed SSRS reports to report manager.
- Conducted testing and troubleshooting for various software remotely and onsite for [Number] server sets to maintain operational readiness.
- Kept software licenses current for computers and mobile devices.
- Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.
- Completed reports detailing network and systems performance, costs and downtime issues.
Help Desk Technician
United States Navy, Assault Craft Unit Four, VA
11.2005 - 08.2008
- Configured hardware, devices and software to set up work stations for employees.
- Used [Type] scripting skills to contribute to internal technical tools.
- Provided on-call support for critical [Type] issues related to [System] and [Software].
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Activated accounts for clients interested in new services.
C4I Watch Officer
United States Navy, NAVCENT/FIFTHEFLT,
, Bahrain
09.2003 - 10.2005
- Prepared and delivered investigative reports and briefings.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Integrated intelligence activities into other military operations, plans and programs.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Handled administrative requirements, maintained records and submitted operational reports.
Systems Control Operator
United States Navy, Naval Computer Telecommunication Area Master Station (NCTAMS), detachment Rota,
, Spain
05.2001 - 06.2003
- Assembled parts and components using [Type] welding techniques.
- Reviewed production schedules and streamlined processes.
- Performed general equipment maintenance and repair to minimize downtime.
- Implemented updated operating procedures for [Type] machine and adjusted use to increase productivity and longevity.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency.
Watch Supervisor/Computer Security
United States Navy, Joint Forces Intelligence Command (JFIC
, VA
04.1999 - 04.2001
- Kept team compliant with security protocols and appearance standards.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
- Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate.
- Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
Education
Master of Arts - Human Resource Management
• Webster University
06.2013 - 05.2016
Bachelor of Arts - Management Studies, Minor, Business Administration
University of Maryland
06.2006 - 05.2010
Associate of Arts - General Studies
University of Maryland
06.2000 - 05.2003
Skills
IT Performance Report Creation
Data analysis
Information security
System Validation Design
Good telephone etiquette
Data management
MS Office
Self-motivated professional
Teamwork
Search Engine Optimization
Accomplishments
· Joint Service Commendation Medal
· Joint Service Achievement Medal
· Navy and Marine Corps Achievement Medal
· Good Conduct Medal (4)
· National Defense Service Medal
· Global War on Terrorism Expeditionary Medal
· Global War on Terrorism Service Medal
· Humanitarian Service Medal
· Sea Service Deployment Ribbon (4)
· Navy and Marine Corps Overseas Service Ribbon
· Enlisted Surface Warfare Specialist
· Joint Chief of Staff
Licenses/Certificates
· CompTia Security + Certified Professional 2010
Timeline
IT Analyst
Walter Reid Medical Center
10.2018 - 03.2019
Assistant Contract Technical Representative
Pentagon
12.2016 - 08.2017
Technical Writer
Mark Center
10.2016 - 12.2017
Server Analyst/Marine Corps Network Operation Sys
Quantico
07.2016 - 09.2016
Master of Arts - Human Resource Management
• Webster University
06.2013 - 05.2016
Integration/Test Engineer/System Administrator
Pentagon
09.2012 - 01.2014
SCI System Administrator
United States Navy, DISA/JSSC
10.2008 - 09.2012
Bachelor of Arts - Management Studies, Minor, Business Administration
University of Maryland
06.2006 - 05.2010
Help Desk Technician
United States Navy, Assault Craft Unit Four, VA
11.2005 - 08.2008
C4I Watch Officer
United States Navy, NAVCENT/FIFTHEFLT,
09.2003 - 10.2005
Systems Control Operator
United States Navy, Naval Computer Telecommunication Area Master Station (NCTAMS), detachment Rota,
05.2001 - 06.2003
Associate of Arts - General Studies
University of Maryland
06.2000 - 05.2003
Watch Supervisor/Computer Security
United States Navy, Joint Forces Intelligence Command (JFIC
04.1999 - 04.2001