Henry Sylvester (Jr)
St. George's,03
Summary
Experienced IT professional with a solid background in desktop support, system troubleshooting, and technical solutions. Proven ability to optimize system performance, enhance user experience, and collaborate effectively in fast-paced environments. Skilled in software installation, network configuration, and hardware maintenance. Currently pursuing a bachelor's degree in Computer Science with a focus on electronics, aiming to deepen technical expertise and drive greater value in the IT field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Desktop Technician
Clear Harbor
05.2024 - 08.2024
- Provided technical support to enhance user productivity and minimize downtime.
- Diagnosed and resolved hardware and software issues to improve system performance.
- First point of contact for any I.T related issues
- Excellent People Skills
- Discretion and confidentiality
- Managed installation of new desktops and peripherals, ensuring seamless integration into existing networks.
IT Desktop Technician
Clear Harbor
01.2022 - 01.2023
- Provided technical support to enhance user productivity and minimize downtime.
- Diagnosed and resolved hardware and software issues to improve system performance.
- First point of contact for any I.T related issues
- Excellent People Skills
- Discretion and confidentiality
- Managed installation of new desktops and peripherals, ensuring seamless integration into existing networks.
Category Management Officer
Real Value IGA Supermarket
01.2021 - 01.2022
- Assist the Category Management Manager in collecting and analyzing data
- Identifying issues with the inventory system to be corrected
- Preparing weekly sale performance report for the company meetings and usage
- Analysis on items in the supermarket
Stock Replenishment Officer
Real Value IGA Supermarket
01.2019 - 01.2020
- Collecting, Analyzing, and interpreting data for reporting purposes
- Efficient distribution of replenishment list to departments for timely stocking of store shelf
- Effective stock movement analysis for decision on replenishment
Education
Bachelor's Degree - Computer Science With Electronic
03.2025
- Sectary , Grenada Student Association 2024/2025
- Minister of Health and Welfare of Canada Hall Committee 2024/2025
- Treasure of Greener Future UWI 2024/2025
- Completed Coursework: Computer Networks, 2024
- Completed Coursework: Enterprise Database Systems, 2024
- Completed Coursework: DATA STRUCTURES, 2024
- Completed Coursework: Programming, 2023
Associate of Science - Electronic Technology
01.2020
Related Courses: Electronics Communication, Embedded Systems, Digital Electronics, Control System, Industrial Electronics, Power Electronics
CSEC Passes - Information Technology, English A, Technical Drawing, Principle of Accounts, Integrated Science, Human and Social Biology, Mathematics
01.2017
Skills
- Hardware troubleshooting
- Software installation
- Component replacement
- System updates
- Network configuration
- Customer service
- Critical thinking
Certification
- 11/01/20, Coursera Google I.T Support - Technical Support Fundamentals
- 11/01/20, University of Michigan - Programming for Everybody (Getting Started with Python)
- 02/01/23, Udemy Learn to Repair Electronics
Boxing
I have been boxing since 2017 and have represented my country on two occasions, winning a silver medal in the Caribbean Championship in 2019 and 2020. I am currently training to become a referee and judge.
Timeline
IT Desktop Technician - Clear Harbor
05.2024 - 08.2024
IT Desktop Technician - Clear Harbor
01.2022 - 01.2023
Category Management Officer - Real Value IGA Supermarket
01.2021 - 01.2022
Stock Replenishment Officer - Real Value IGA Supermarket
01.2019 - 01.2020
Beacon High School - CSEC Passes, Information Technology, English A, Technical Drawing, Principle of Accounts, Integrated Science, Human and Social Biology, Mathematics
University of The West Indies - Bachelor's Degree, Computer Science With Electronic
T.A Marryshow Community College - Associate of Science, Electronic Technology
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