Hollyscia Carabon-Esdelle
Port of Spain
Summary
Results-driven retail professional with experience in customer service, payment processing, and sales. Strong communicator and collaborative team member, focused on supporting organizational success. Organized and motivated, with effective time management and organizational skills. Seeking entry-level opportunities to contribute to company growth while further developing professional abilities.
Overview
5
5
years of professional experience
Work History
Cashier
Massy Stores Supermarket
Starlite Plaza, Digeo Martin
10.2025 - 03.2026
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions with accuracy and efficiency in a high-volume retail environment, ensuring a positive shopping experience.
- Greeted customers and provided knowledgeable answers to product inquiries, enhancing customer satisfaction and informed purchasing decisions.
- Provided product information and recommendations to customers for informed purchases.
Intern (EPOS Youth Lead Internship)
Ministry of Sport and Community Development
Jobco Building, Frederick Street, Port-of-Spain
04.2024 - 05.2025
- Created and prepared income and expenditure statements to ensure accurate financial tracking;
- Updated Paymaster report database to maintain accurate records of cashed cheques;
- Resolved cheque-related queries (stale dated and void) promptly to support efficient financial operations.
Intern (D-Camp Internship)
Ministry of Sport and Community Development
#1 La Fantaisie Road, St Anns, Port-of-Spain
09.2023 - 01.2024
- Supported logistics management for various ministry programmes, ensuring smooth operations.
- Managed dispatch and receipt of correspondence, maintaining accurate correspondence register.
- Organized and categorized correspondence for efficient processing and action.
- Updated the file movement register for efficient file retrieval.
Call Centre Agent
Viva Management Ltd
Pasea Road,, Tunapuna
01.2023 - 08.2023
- Handle incoming/outgoing calls to answer inquiries and resolve issues.
- Promoted products at trade shows, engaging potential customers.
- Identified market opportunities to upsell to existing customers, enhancing revenue potential;
- Utilized database software to update customers on product/service information, ensuring accurate communication;
- Resolved customer complaints promptly in collaboration with team members, improving customer satisfaction.
Customer Service Representative
Pizza Hut
Daimen Street, St.James, Port-of-Spain
02.2022 - 12.2022
- Acknowledged and resolved customer concerns, queries, and complaints promptly to ensure customer satisfaction;
- Informed customers about current promotions, coupons, and discounts to enhance their shopping experience;
- Took customers' orders in person and over the phone to ensure accurate service.
- Welcome customers in a warm manner and introduce them to the menu;
- Coordinated with team members to improve service delivery and foster a collaborative environment.
Bakery Attendant
Food Giant Supermarket
Maritime Plaza, Morvant
02.2021 - 12.2021
- Created welcoming, positive customer experiences at bakery counter;
- Advised customers on baked good selections and processed orders;
- Weigh, price and package purchased items.
- Operating the cash register, process transactions and provide a receipt for each purchase to the customer(s);
- Prepared diverse meals for breakfast and lunch, including baked goods;
- Ordered supplies and removed outdated items.
Sales Associate (Seasonal)
Dwellings Liliplum Ltd
Heartland Plaza,, Chaguanas
10.2020 - 01.2021
- Delivered exceptional customer service through proactive greeting and assistance;
- Resolve customer inquiries and complaints in a professional manner;
- Operated point of sale system to efficiently manage sales transactions and process customer payments.
- Ensure products are appropriately priced and categorized In their respective lanes for display to customers;
- Contributed to efficient stock management and timely replenishment efforts;
Education
High School Diploma -
Malick Secondary School
Coconut Drive Morvant, TrinidadMorvant Anglican Primary School
1 Morvant Ave, Port-of-Spain TrinidadSkills
- Sales transaction management
- Cash management
- Product expertise
- Data entry proficiency
- Client service and engagement
- Effective communication skills
- Collaborative teamwork
- Written and verbal communication
- Sales techniques
Personal Information
Date of Birth: 07/03/02
Skillset
- Problem Solving
- Effective communication
- Time Management
- Attention to detail
- Teamwork
Certificates Awards
CSEC Passes, Mathematics - General Grade III, English A - General Grade III, Social Studies - General Grade II
Timeline
Cashier
Massy Stores Supermarket
10.2025 - 03.2026
Intern (EPOS Youth Lead Internship)
Ministry of Sport and Community Development
04.2024 - 05.2025
Intern (D-Camp Internship)
Ministry of Sport and Community Development
09.2023 - 01.2024
Call Centre Agent
Viva Management Ltd
01.2023 - 08.2023
Customer Service Representative
Pizza Hut
02.2022 - 12.2022
Bakery Attendant
Food Giant Supermarket
02.2021 - 12.2021
Sales Associate (Seasonal)
Dwellings Liliplum Ltd
10.2020 - 01.2021
High School Diploma -
Malick Secondary School
Morvant Anglican Primary School