Python
Ikechi Griffith
La Romain,SFO
Summary
Insightful and collaborative manager with experience directing and improving operations through well-thought-out policies and procedures. Proficient in best practices, decoding and reducing complexity, and ensuring smooth operations through analytical and innovative approaches to business planning and day-to-day problem-solving. A dedication to partnering with coworkers to promote an engaged, inspired, and empowering work culture—documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings utilizing diverse technologies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations & Solutions Reliability Manager
Teleios Systems Limited
Port Of Spain
08.2023 - Current
- Achieved improved application and environment stability by driving operational excellence through the implementation of best practices, policies, and procedures in telemetry, CI/CD, monitoring, alerting, business continuity, disaster recovery, and documentation. This resulted in a 25% increase in mean time between failure (MTBF), and a 58% decrease in mean time to detection (MTTD)
- Enhanced customer satisfaction by managing a well-equipped team to resolve incidents promptly, maintaining open communication lines, and ensuring high-quality service delivery. This resulted in a 50% reduction in mean time to resolve incidents.
- Accomplished multiple tasks within established timeframes by working in the Office of The CIO, ensuring efficient project completion and organizational support.
- Oversaw the successful adoption and integration of AI into multiple software products by serving on the Artificial Intelligence (AI) Council, driving innovation and enhancing product capabilities.
Product Manager
Teleios Systems Limited
Port Of Spain
07.2022 - 07.2023
- Accomplished a 40% reduction in time-to-market for new features and bug fixes by developing comprehensive, customer-focused product roadmaps, resulting in increased team focus.
- Facilitated clear understanding of upcoming features and products by developing detailed documentation, resulting in improved communication with internal teams and high-touch customers.
- Ensured timely delivery of project milestones and deadlines by effectively communicating updates to team members, resulting in enhanced project coordination
- Optimized product performance by analyzing key metrics, leading to data-driven decisions that enhanced product quality and user satisfaction.
- Achieved on-time and within-budget product launches by collaborating with engineering, sales, marketing, and support teams, resulting in streamlined cross-functional coordination, leading to a 30% growth in revenue.
- Developed effective training materials that drove increased product knowledge among internal teams and high-touch customers.
- Facilitated cross-team communication by documenting user stories, specifications, and product features into detailed work orders.
- Increased product stability and sales conversions by implementing innovative design solutions that improved product functionality.
DevOps Manager
Teleios Systems Limited
Port Of Spain
07.2018 - 07.2023
- Reduced rollbacks by 58% by building the organization's CI/CD implementation using Azure Pipelines, Azure Releases, ARM, PowerShell, Terraform, and Docker, resulting in more stable deployments.
- Improved application performance by monitoring and analyzing metrics, resulting in timely adjustments and enhanced system efficiency.
- Streamlined workflows by identifying and addressing bottlenecks in existing systems, resulting in improved operational efficiency and productivity.
Full Stack Engineer
100Devs
Port Of Spain
01.2022 - 01.2024
- Developed and modified websites, improving website engagement by 40%.
- Conducted keyword research to optimize content, leading to a 25% rise in search engine rankings.
- Performed development, debugging, optimization and automation to support implementation of products and applications.
- Achieved optimal program performance by understanding the full technology stack, underlying applications, services, and databases, resulting in enhanced system efficiency.
- Stayed current with industry trends and gave back to the developer community by contributing to 4 open-source projects, resulting in professional growth and community engagement.
- Showcased expertise in JavaScript, CSS, HTML, React, and MongoDB by contributing to full-stack development projects, resulting in robust and scalable applications.
Co-Founder | Creative Director
Aiomin Studios Limited
Port Of Spain
05.2014 - Current
- Secured over $100,000 in project funding for researchers and startups by directing and spearheading design initiatives, resulting in successful project financing.
- Successfully launched a cardiovascular disease prevention app by collaborating with researchers at the University of Trinidad and Tobago, resulting in improved early prevention for citizens.
- Developed high-quality product offerings by providing strategic and creative direction, resulting in products that resonated with customers' needs and preferences.
Hosted Services Manager
Teleios Systems Limited
Port Of Spain
02.2014 - 06.2018
- Successfully onboarded high-touch clients by maintaining exceptional customer service, resulting in strong client relationships and satisfaction.
- Ensured long-term partnerships and repeat business by developing strong relationships with key clients, resulting in sustained business growth.
- Introduced process improvements that led to 25% faster resolution times for customer issues.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes using the Microsoft Operations and ITIL Frameworks.
- Collaborated with sales and marketing teams to develop new service offerings, driving business growth and diversification.
Senior Systems Administrator
Teleios Systems Limited
Port Of Spain
01.2008 - 01.2014
- Managed critical Microsoft SQL Server databases and Windows 2003, 2008 servers, ensuring uptime and reliability for a mobile messaging service delivery platform.
- Maintained high availability of critical business applications by implementing robust solutions.
- Reduced operational incidents with proactive monitoring and automated
- Developed comprehensive backup strategies to ensure data protection during disaster recovery scenarios.
- Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
- Increased productivity through automation of routine tasks using scripting languages such as PowerShell and Python. This led to better detection of incidents and a 60% reduction in outages that the team was unaware of.
Musician
Freetown Collective
Belmont
05.2011 - 05.2015
- Performed in over 50 live shows for thousands of paying patrons.
- Contributed to the film score of God Loves the Fighter an international, multi-award-winning film
Education
Postgraduate Dip (PGD), Information Systems & Tech - Information Systems & Technology
University of Liverpool
Liverpool01.2018
Skills
- Complex Problem-Solving
- Attention to Detail
- Artificial Intelligence and Machine Learning
- System Design
- DevOps
- Software Development
- Verbal and written communication
- Product Management
- Creative Direction
- Multitasking
- Cross-Functional Teamwork
Certification
- Generative AI: Introduction and Applications, Coursera
- Generative AI Essentials, Coursera
- Machine Learning with Python, Coursera
- Data, Economic Modeling, and Forecasting with Stata, LinkedIn
- Azure for DevOps: Continuous Integration, LinkedIn
- Google Ads Search Certification, Google, 06/01/22, 06/01/23
- Version Control, Coursera
- Intro to Back-End Development, Coursera
- Programming In Python, Coursera
- Introduction to Generative AI, Google
- Design Thinking Guide for Successful Professionals, Udemy
Awards
- Global YouthSpark Citizenship Partner of the Year Award Winner, Microsoft, 2014, Teleios Systems is recognized for their determination to change Trinidad and Tobago national culture around software development. The Teleios Code Jam, has exposed university students to real world, team based, collaborative software development and sparked excitement around building solutions and innovation. It has also brought together students, academia and the industry in a creative way to create real world solutions. The program, which receives company-wide support, has made a meaningful difference in the lives of the student participants and has become a building block for their futures in technology.
- Caribbean Industrial Research Institute AR/VR Challenge, CARIRI, February, 2021
- Application Development Award, Microsoft, May, 2016
- Spirit of Teleios Award, Teleios Systems Limited, December, 2013, The Teleios Code Jam Build Team is the driving force behind the annual Teleios Code Jam event, a grand celebration of student achievements in software development. Over the past ten years, this passionate team has sought to shine a spotlight on the remarkable work of aspiring developers, showcasing their ability to transform classroom knowledge into real-world solutions. This dedication has earned the team the prestigious Spirit of Teleios Award, a testament to their role in fostering a nurturing environment where individuals can flourish and reach their full potential.
Work Preference
Location Preference
RemoteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Powershell
Javascript
CSS
HTML
Azure DevOps
Github
Notion
SQL Server
MongoDB
MySQL
Wireshark
Windows Server
Linux
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Interests
Artificial Intelligence
Software Development
Product Management
DevOps
Consulting
Timeline
Operations & Solutions Reliability Manager
Teleios Systems Limited
08.2023 - Current
Product Manager
Teleios Systems Limited
07.2022 - 07.2023
Full Stack Engineer
100Devs
01.2022 - 01.2024
DevOps Manager
Teleios Systems Limited
07.2018 - 07.2023
Co-Founder | Creative Director
Aiomin Studios Limited
05.2014 - Current
Hosted Services Manager
Teleios Systems Limited
02.2014 - 06.2018
Musician
Freetown Collective
05.2011 - 05.2015
Senior Systems Administrator
Teleios Systems Limited
01.2008 - 01.2014
Postgraduate Dip (PGD), Information Systems & Tech - Information Systems & Technology
University of Liverpool