Summary
Overview
Work History
Education
Skills
Timeline
Hiking, Planting Trees, Cooking, Working out.
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Ishmael Belgrave

La Romain

Summary

Dynamic customer service professional with a proven track record at Ainsley Electrical, excelling in active listening and critical thinking. Recognized for enhancing client retention through effective communication and meticulous record-keeping. Adept at data entry and resolving issues promptly, ensuring customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Ainsley Electrical
11.2023 - Current
  • Facilitated effective communication between customers and technical support for timely resolutions.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.

Swat Security Officer

Swat Security
10.2022 - 11.2023
  • Monitored facility access through surveillance systems to ensure safety and security compliance.
  • Conducted regular patrols to identify and mitigate potential security risks effectively.
  • Responded promptly to incidents, coordinating with law enforcement when necessary.
  • Prepared detailed reports on security breaches and incidents for management review.

Operation Support Staff

Pizza Hut
09.2019 - 09.2022
  • Assisted in daily operational tasks to support team efficiency.
  • Learned safety protocols and procedures to ensure compliance.
  • Maintained inventory records to facilitate accurate stock management.
  • Operated tools and equipment while adhering to safety guidelines.

Education

Technology - IT

MIC Institution Of Technology
Pleasantville
01-2026

CXC Certificate - General Subjects

Gasparillo Secondary School
Gasparillo
05-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Ainsley Electrical
11.2023 - Current

Swat Security Officer

Swat Security
10.2022 - 11.2023

Operation Support Staff

Pizza Hut
09.2019 - 09.2022

Technology - IT

MIC Institution Of Technology

CXC Certificate - General Subjects

Gasparillo Secondary School

Hiking, Planting Trees, Cooking, Working out.

I enjoy taking long walks and enjoying nature. keeping a kitchen garden is rewarding and gives a pleasure in watching trees grow and provide fruits. I enjoying cooking and baking pastries and new dishes. Another enjoyment is doing cardio and keeping myself fit.

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Ishmael Belgrave