Ishmael Belgrave
La Romain
Summary
Dynamic customer service professional with a proven track record at Ainsley Electrical, excelling in active listening and critical thinking. Recognized for enhancing client retention through effective communication and meticulous record-keeping. Adept at data entry and resolving issues promptly, ensuring customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ainsley Electrical
11.2023 - Current
- Facilitated effective communication between customers and technical support for timely resolutions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Swat Security Officer
Swat Security
10.2022 - 11.2023
- Monitored facility access through surveillance systems to ensure safety and security compliance.
- Conducted regular patrols to identify and mitigate potential security risks effectively.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Prepared detailed reports on security breaches and incidents for management review.
Operation Support Staff
Pizza Hut
09.2019 - 09.2022
- Assisted in daily operational tasks to support team efficiency.
- Learned safety protocols and procedures to ensure compliance.
- Maintained inventory records to facilitate accurate stock management.
- Operated tools and equipment while adhering to safety guidelines.
Education
Technology - IT
MIC Institution Of Technology
Pleasantville01-2026
CXC Certificate - General Subjects
Gasparillo Secondary School
Gasparillo05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Ainsley Electrical
11.2023 - Current
Swat Security Officer
Swat Security
10.2022 - 11.2023
Operation Support Staff
Pizza Hut
09.2019 - 09.2022
Technology - IT
MIC Institution Of Technology
CXC Certificate - General Subjects
Gasparillo Secondary School
Hiking, Planting Trees, Cooking, Working out.
I enjoy taking long walks and enjoying nature. keeping a kitchen garden is rewarding and gives a pleasure in watching trees grow and provide fruits. I enjoying cooking and baking pastries and new dishes. Another enjoyment is doing cardio and keeping myself fit.