Israel Hughes
Glencoe
Summary
To become a certified procurement and supply chain professional recognized for delivering value through ethical sourcing, strategic supplier management, and operational efficiency. I aim to support organizational goals by driving cost-effective procurement solutions, ensuring compliance with public procurement regulations, and fostering sustainable supplier relationships. My objective is to continuously develop expertise in contract management, risk mitigation, and supply chain optimization, ultimately advancing into a senior procurement or supply chain leadership role.
Overview
12
12
years of professional experience
Work History
Clerical Officer II – Service Centre
National Insurance Board
10.2022 - Current
- Evaluated existing workflows and recommended improvements for enhanced operational efficiency.
- Collaborated with team members to streamline administrative processes, improving workflow productivity.
- Utilized office software for data entry and report generation, supporting departmental needs.
- Conducted regular audits of documentation to ensure compliance with regulatory standards.
- Provided training to new staff on procedures and system usage, fostering a collaborative environment.
- Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
- Ensured compliance with company policies and procedures through diligent documentation review and maintenance.
- Authorized insurance claims with attention to detail, ensuring accuracy and timely resolution.
Clerical Officer I – Service Centre
National Insurance Board
01.2019 - 01.2022
- Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
- Maintained strict confidentiality standards when handling sensitive information, safeguarding the privacy of employees and clients alike.
- Drafted professional memos, letters, support business objectives.
- Processed and organized insurance claims using electronic management systems.
- Supported administrative operations by preparing reports and summaries for management review.
Customer Care Agent
National Insurance Board
01.2017 - 01.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients with policy details, ensuring clarity and understanding of insurance products.
Data Entry Clerk (R.D.D)
Unit Trust Corporation
08.2015 - 02.2017
- Entered and maintained accurate data in financial databases to support investment management operations.
- Verified and reconciled discrepancies in transaction records to ensure data integrity.
HR Office Assistant / Marketing Intern
Unit Trust Corporation
01.2014
Operator
Massy Technologies
10.2013 - 05.2014
Education
Level 4 Diploma - Procurement and Supply
Chartered Institute of Procurement & Supply
Bachelor of Arts - Marketing & Entrepreneurship
COSTAATT
Level 3 Advanced Certificate - Procurement and Supply Operations
Chartered Institute of Procurement & Supply
03-2025
CXC O'Level Passes (7) -
Woodbrook Secondary School
01.2011
Skills
- Customer liaison and communication
- Team management and collaboration
- Skilled in using Word, Excel, and Outlook effectively
- Document management systems
- Experienced in data reporting
- Fundamental financial principles
- Confidentiality compliance
- Ability to prioritize tasks effectively
- Analytical skills
- Organization and prioritization
- Report preparation
References
Available upon request.
Timeline
Clerical Officer II – Service Centre
National Insurance Board
10.2022 - Current
Clerical Officer I – Service Centre
National Insurance Board
01.2019 - 01.2022
Customer Care Agent
National Insurance Board
01.2017 - 01.2019
Data Entry Clerk (R.D.D)
Unit Trust Corporation
08.2015 - 02.2017
HR Office Assistant / Marketing Intern
Unit Trust Corporation
01.2014
Operator
Massy Technologies
10.2013 - 05.2014
Level 4 Diploma - Procurement and Supply
Chartered Institute of Procurement & Supply
Bachelor of Arts - Marketing & Entrepreneurship
COSTAATT
Level 3 Advanced Certificate - Procurement and Supply Operations
Chartered Institute of Procurement & Supply
CXC O'Level Passes (7) -
Woodbrook Secondary School
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