Jabari Joseph

(Chemistry Food and Drugs Division)

• Communicated with an average of 50+ clients weekly to address health-related inquiries, resolve issues efficiently, and provide accurate health information
• Compile, copy, sort, and file records of office activities, business transactions, and other activities
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

• Instructed a full curriculum of 14 subjects for Infants 1 & 2, implementing play-based activities to engage students
• Successfully managed the classroom behavior and culture
• Adapted instructional materials to meet the needs of diverse learning styles and abilities, fostering a positive learning environment
• Enhanced instruction through educational technology tools, achieving a 70% improvement in student engagement

• Responsible for teaching for English Language Arts, Mathematics, Social Studies and Science in Standard 2 and Standard 4
• Responsible for planning and implementing activities according to the curriculum
• Successfully managed the classroom behavior and culture
• Created daily lesson plans for English Language Arts, Mathematics, Social Studies and Science in Standard 2 and Standard 4
• Established clear objectives for lessons, units and projects and communicated those to the students
• Supervised student progress

(Queen's Park Counseling Centre and Clinic)

• Supported high-volume clinic operations, averaging 200 weekly visits, ensuring data accuracy and maintaining 100% confidentiality
• Assisted with clinic operations, supporting healthcare providers and improving patient access to services
• Provided HIV/AIDS testing support to enhancing patient care and access services

• Composed, typed, and mailed customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
• Received checks and cash for deposit, verify amounts, and check accuracy of deposit slip
• Performed clerical tasks such as typing and filing
• Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines

• Supervised a team of 10+ agents, increasing overall customer satisfaction by 15% through performance coaching and targeted feedback
• Training new agents, providing ongoing coaching to improve performance, and facilitating skill development to enhance customer service quality
• Handling escalated customer issues that frontline agents are unable to resolve and providing solutions to maintain customer satisfaction
• Implementing initiatives to boost team morale, managing reward systems, and maintaining a positive and productive work environment