Jacob Ragbir
Port-Of-Spain
Summary
Ambitious IT Professional possessing complex technical knowledge, strong time management skills, and experience in computer networks and systems maintenance with effective multitasking abilities. Actively continuing academic pursuits with a focus on Network Administration and Cyber Security to establish and grow my career path.
Overview
5
5
years of professional experience
Work History
Help Desk Technician
The Beacon Insurance Company Ltd
02.2022 - Current
- Resolve technical problems with Local Area Networks (LAN) and Wide Area Network (WAN).
- Handles Identity and Access Management , provisioning access, supporting and disabling user accounts and profiles. ( Active Directory , Office 365 )
- Install workstations , laptops , printers , and other desktop related equipment as directed by service request tickets alongside of updating the inventory system.
- Responsible for supporting desk phone services and management software.
- Support end-users with application , computer , desk phone , printer and network related issues following established policies, processes, and procedures.
- On-boarding and off-boarding of staff (Removing or assigning license, disabling user accounts, removing or setup of devices, account configuration and modification)
- Deployment of new software and updates to company workstations.
Internship Information Systems Division
The Beacon Insurance Company Ltd.
12.2020 - 02.2022
- Responsible for updating Active Directory and MS-Exchange with current staff information.
- Responsible for creating an inventory of Old PCs, Laptops and Printers
- Repair and Flag items suitable for donation to TTCS
- Worked alongside Help Desk Technicians providing support on tickets when needed.
- Provide Vacation relief for Help Desk Technicians
- Training in Helpdesk Operations and Network Administration
Computer/Networking Assistant
MICROCOM Company Limited
04.2018 - 12.2020
- Installation, configuration and troubleshooting of Security Camera Systems
- Installation/Troubleshooting of hardware ( laptops , desktops , printers , routers , switches , access points and IP phones ) and software (operating systems and applications).
- Wiring and installation of Network Drops at workstations.
- Active Directory administration (Add, Remove, Modify)
- Worked alongside other network technicians.
- Diagnosed and executed resolution for network and server issues
- Performed network security design and integration duties
Education
BTEC Higher National Diploma - Computing
School of Business And Computer Science (SBCS)
#53-54 Sagan Drive,Champs Fleurs,Trinidad & Tobago02.2020
Matriculation Into BTEC Higher National Diploma - Computing & Systems Development
School of Business And Computer Science (SBCS)
#53-54 Sagan Drive,Champs Fleurs,Trinidad & Tobago04.2017
CXC/CSEC - 5 Subjects
Fatima College
Mucurapo Rd, Port Of Spain, Trinidad And Tobago10.2016
Skills
LAN aptitude
MS 0365 proficient
Windows 10
Active Directory
Proofpoint
IBM AS400
Troubleshooting Network Issues
Strong Analytical Skills
Strong organizational and time management skills
Collaborative Team Player
Accomplishments
- Implementation of Lead management portal deployment via tablets which are used by clients.
- Employee of the month year 3 of 12 months based on high volume of resolved tickets with an average of tickets solved per month 270
- Responded to a cyber incident within the company rolling out changes to the companies' infrastructure to further mitigate and minimize risk.
- Deployment of Lima Charlie ( Security Infrastructure as a Service ( SIaaS ))
- Recreated and developed knowledgebase articles for windows and software related issues.
Timeline
Help Desk Technician
The Beacon Insurance Company Ltd
02.2022 - Current
Internship Information Systems Division
The Beacon Insurance Company Ltd.
12.2020 - 02.2022
Computer/Networking Assistant
MICROCOM Company Limited
04.2018 - 12.2020
BTEC Higher National Diploma - Computing
School of Business And Computer Science (SBCS)
Matriculation Into BTEC Higher National Diploma - Computing & Systems Development
School of Business And Computer Science (SBCS)
CXC/CSEC - 5 Subjects
Fatima College
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