Jaden Robinson
Diego Martin
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Bar Staff Member
Gig’s Sports Bar& Lounge
04.2024 - 06.2024
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Customer Service Representative
Wonderful World Accessories
01.2021 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
My Medicine Bag.
08.2020 - 12.2020
- Used consultative sales approach to understand customers needs and recommended relevant offerings .
- Answered customer questions about products and services , helped located merchandise and prompted key items .
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisors of any discrepancies.
- Kept front check out area clean and organized for efficient services
All Round General Laborer
Mad Max Graphics Ltd
08.2019 - 04.2020
- Worked with speed and accuracy to consistently meet production standards.
- Boosted team efficiency and project requirements by correctly operating site equipment.
Education
Bishop’s Centenary College
2014
Skills
- Experienced and Certified Hair Dresser
- Make Artistry
- Great Interpersonal Skills
- Customer Relations
- Sales Expertise
- Active Listening
- Stocking and Replenishing
- Product Promotion
- Reading Comprehension
- Problem-Solving Ability
Timeline
Bar Staff Member
Gig’s Sports Bar& Lounge
04.2024 - 06.2024
Customer Service Representative
Wonderful World Accessories
01.2021 - 01.2024
Customer Service Representative
My Medicine Bag.
08.2020 - 12.2020
All Round General Laborer
Mad Max Graphics Ltd
08.2019 - 04.2020
Bishop’s Centenary College
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