Jaime Benito Hernandez

• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
• Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
• Provided exceptional customer service, addressing passenger concerns promptly and professionally.
• Supported colleagues in managing challenging situations, fostering teamwork and collaboration.

Manager

Swissport Operations Coordinator - Jennifer Misir

Contact - 1868-497-5130

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within the hospitality and tourism industry, applying learned concepts directly into relevant work situations. Within the positions of :
• Chef - preparing dishes aligned with various restaurants and cuisines
• Food & Beverage - Serving guests and meeting and surpassing their requests and needs.
• Banquet Manager - Overseeing large scale events, ensuring the operations is seamless and enjoyable.
• Accounts - managing present stock and placing orders to supply the establishment and ensure the hotel operation's basic needs are met

Manager

Intern Coordinator - Jacky Ledgister-Bethell

Contact - 1242-821-0163

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.

Manager

Food & Beverage Manager - Ms. Michelle

Contact - 1868-742-6621

• Oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Maintained well-organized mise en place to keep work consistent.
• Placed orders to restock items before supplies ran out.
• Optimized food preparation processes, implementing time-saving techniques without compromising quality.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Reduced food waste with strategic menu planning and inventory control techniques.
• Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
• Monitored line processes to maintain consistency in quality, quantity, and presentation.
• Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
• Assisted with menu development and planning.
• Utilized culinary techniques to create visually appealing dishes.

Manager

Head Chef - Ms. Gaitree

Contact - 1868-784-8150