Jamie Roland
Tunapuna
Summary
Dedicated healthcare professional with experience in histopathology, medical laboratory operations, clinical administration and healthcare management. Skilled in tissue processing, specimen handling, laboratory documentation, quality assurance, patient coordination and medical record management. Experienced in supporting clinical workflows, managing appointments, handling financial records, tracking expenses and providing administrative support in healthcare environments. Detail-oriented, organized, and committed to maintaining accuracy, confidentiality, and high standards of patient care while working effectively in both laboratory and remote settings. BSc Biology, Dip. Business Administration and proven ability to be an asset to any organization.
Overview
18
18
years of post-secondary education
12
12
years of professional experience
Work History
Clinic Manager
Medical Aesthetics TT
San Fernando
03.2023 - Current
- Supervised and coordinated administrative and clinical staff to enhance operational efficiency through effective scheduling, training, and performance management.
- Developed and implemented standard operating procedures to improve workflow and patient satisfaction.
- Managed appointment scheduling and patient records, ensuring streamlined clinic communications while maintaining confidentiality.
- Ensured compliance with health and safety regulations, infection control standards, and clinic policies.
- Manage clinic finances, including billing, invoicing, cash handling, and daily reconciliation.
- Oversaw inventory management by ordering medical supplies, consumables, and retail products to ensure optimal stock levels.
- Liaise with suppliers and vendors to maintain adequate stock levels and negotiate purchasing arrangements.
- Oversee equipment maintenance and coordinated servicing to ensure uninterrupted clinic operations.
- Train new employees on clinic procedures, customer service standards, and practice management software.
Clinic Assistant ( Remote)
Physiomedix
San Fernando
09.2022 - 05.2025
- Registered new patients and updated patient records in the clinic management system.
- Managed daily patient appointment scheduling and calendar coordination.
- Responded to phone calls, emails, and WhatsApp inquiries, ensuring timely and professional communication with patients.
- Processed invoices, payments, and issued receipts.
- Handled general administrative tasks including data entry, filing, and document preparation.
- Assisted with preparing reports, spreadsheets, and administrative documentation.
- Maintained detailed bookkeeping records using spreadsheets and accounting software to ensure financial accuracy.
Medical Laboratory Assistant
Port Of Spain General Hospital
11.2020 - 11.2022
- Assisted in tissue embedding, microtomy preparation, and slide organization.
- Prepared tissue specimens for histological processing according to laboratory protocols.
- Assisted in tissue embedding, microtomy preparation, and organized slides to support efficient histological analysis.
- Labeled and organized specimens to ensure accurate patient identification and traceability.
- Maintained laboratory equipment and ensured cleanliness and organization of work areas to uphold infection control standards.
- Prepared reagents and laboratory supplies to facilitate smooth daily operations.
- Assisted pathologists and medical laboratory scientists with specimen handling and workflow.
- Ensured proper storage, disposal, and documentation of biological specimens and hazardous waste.
- Followed quality assurance, biosafety, and confidentiality procedures in accordance with hospital policies.
Administrative Assistant
Atlantic Trading Co. Ltd
Curepe
10.2019 - 10.2020
- Manage incoming and outgoing telephone calls, directing inquiries to the appropriate departments
- Sorted, packed, and verified products for accurate dispatch according to customer orders.
- Monitored and maintained stock levels, promptly reporting shortages to ensure uninterrupted supply.
- Sort, pack, and verify products according to customer orders.
- Managed incoming and outgoing telephone calls, efficiently directing inquiries to appropriate departments.
- Organized and maintained a comprehensive filing system to ensure easy retrieval of documents.
- Executed additional tasks to support team operations and project completion.
Data Entry Clerk (Special Project)
The University of the West Indies, St. Augustine Campus, through the Engineering Institute, Ministry of the Attorney General and Legal Affairs
Port of Spain
09.2018 - 09.2019
- Transfer data from paper formats into computer files and database systems.
- Transferred data from paper formats into digital files and database systems, enhancing accessibility.
- Scanned various documents into digital database for easy access.
- Verified accuracy of documents and corrected errors.
Assistant
The Skin Clinic, Dr. Morgan Basanta
St Augustine
08.2014 - 08.2018
- Scheduled patient appointments and maintained accurate schedule in system to ensure efficient patient flow.
- Handle the tasks of scheduling patients' appointments and maintaining the schedule in the system
- Register patients, verify and update necessary information in medical records.
- Obtained patient history and secured insurance approval documents to facilitate timely treatment.
- Maintained patients' records by organizing and updating information systematically.
- Obtained patients' history and insurance approval documents.
- Filed and assembled patient charts, performing essential administrative tasks to support clinic operations.
- Performed various clerical tasks to support office operations, including filing and data entry.
Education
Dip. Business Administration -
Oxford Graduate College
Oxford, United Kingdom 01.2021 - 12.2021
BSc - Biology
University of the Southern Caribbean
Maracas St Joseph, Trinidad 09.2012 - 03.2017
High School - Mathematics, English A, English B, Principles of Accounts, Principles of Business, Biology, Geography
Bishop’s Anstey High School P.O.S
Port Of Spain , Trinidad 09.2007 - 12.2012
High School -
Newtown Girls’ R.C School
Port of Spain , Trinidad 09.2000 - 12.2007
Skills
- Healthcare expertise
- Operational efficiency
- Software proficiency
- Time management
- Customer service skills
- Multi-tasking
- Professional phone etiquette
- Interpersonal communication
- Communication skills
- Professional demeanor
Hobbies and Interests
- Playing Pan
- Communicating
- Meeting New People
- Drama
- Photography
Leadership Roles Social Activities
- Zwade Studio Ltd, Photography Assistant, Social Media Assistant
- Golden Eagle Events Ltd, Promotional Assistant
- Pangelics Steel Ensemble, Public Relations Officer, Tenor Pan Player
- Woodbrook SDA Church, Personal Ministries Assistant Leader, Adventist Youth Leader, Sabbath School Superintendent
- Bishops’ Anstey High School, Deputy Prefect
- Newtown Girls’ RC, Standard 5 Prefect
Achievements Awards
- Top Student in Mathematics (Newtown Girls’ RC)
- Certificate of Participation in Basketball (Newtown Girls’ RC School)
- Certificate for academic achievement (Bishops’ Anstey High School)
Timeline
Clinic Manager
Medical Aesthetics TT
03.2023 - Current
Clinic Assistant ( Remote)
Physiomedix
09.2022 - 05.2025
Dip. Business Administration -
Oxford Graduate College
01.2021 - 12.2021
Medical Laboratory Assistant
Port Of Spain General Hospital
11.2020 - 11.2022
Administrative Assistant
Atlantic Trading Co. Ltd
10.2019 - 10.2020
Data Entry Clerk (Special Project)
The University of the West Indies, St. Augustine Campus, through the Engineering Institute, Ministry of the Attorney General and Legal Affairs
09.2018 - 09.2019
Assistant
The Skin Clinic, Dr. Morgan Basanta
08.2014 - 08.2018
BSc - Biology
University of the Southern Caribbean
09.2012 - 03.2017
High School - Mathematics, English A, English B, Principles of Accounts, Principles of Business, Biology, Geography
Bishop’s Anstey High School P.O.S
09.2007 - 12.2012
High School -
Newtown Girls’ R.C School
09.2000 - 12.2007