Janae Thompson
San Fernando
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Airports Authority of Trinidad and Tobago
11.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
IQor
03.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier, Delivery July 2020- October 2020
Caribbean Connection
07.2020 - 10.2020
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree -
Bishop Anesty High School East
Trincity, Trinidad And Tobago06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Complaint resolution
References
Lerra Jennings
+1(868)789-4741
Jacqueline Subero
+1(868)793-7805
Timeline
Customer Service Representative
Airports Authority of Trinidad and Tobago
11.2023 - 09.2024
Customer Service Representative
IQor
03.2023 - 11.2023
Cashier, Delivery July 2020- October 2020
Caribbean Connection
07.2020 - 10.2020
No Degree -
Bishop Anesty High School East
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